Project Concierge

Renewal by Andersen - Hayward, CA

Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners.

The Project Concierge is responsible for the direct support of Renewal by Andersen’s installation projects and the customer experience associated with it. These responsibilities include communicating with customers and field installation partners to ensure timely project completion and issue resolution. We're looking for someone with exceptional customer service and multi-tasking abilities, who thrives in a fast-paced environment. This position will serve as the primary point of communication for our customer’s installation process.

Primary Responsibilities:

• Responsible for all administrative functions related to the installation process.

• Act as the primary contact for customers, install service providers, field technicians, and install management staff.

• Maintain consistent customer touchpoints through various project milestones.

• Provide updates to internal and external stakeholders on project status and timeline.

• Resolve customer complaints regarding product and service, engaging other departments when needed (i.e., sales, ordering, install management staff).

• Schedule installations and providing homeowners with clear expectations to ensure seamless commencement and completion of their project.

• Attend company meetings and seminars as required.

• Other job duties as assigned by manager.

Qualifications:

• 3-5 years of customer service experience

• Excellent oral and written communication skills

• Strong PC skills, including Microsoft Office tools' knowledge and proficiency (Word, PowerPoint, Excel, Outlook), Adobe Acrobat, and the Internet

• Flexibility and demonstrated ability to adapt well in a fast-paced environment

• Ability to work independently and meet deadlines

• Excellent organizational skills

• Excellent attention to detail

• Sense of urgency in identifying quick resolution to issues presented

• Able to sit and work with computers and phones for long periods of at least 6 hours or more

Compensation and Benefits:

• $26-28/hour (+Monthly Bonus Potential)

• Full insurance package, including medical, dental, vision, and life

• 401(K) with company match

  • Student Loan Repayment Program and Student Tuition Reimbursement

• Employee perks program

• PTO, paid holidays, and floating holidays!

Schedule:

• Onsite in our Hayward office

• Monday-Friday, 8:00am-5:00pm

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

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If this sounds like an exciting challenge to you, apply now. We are always looking for motivated talent to join our team! To apply, please email your resume to jbendel@windowsbyrba.com

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