Call Center Representative

Company: NorthEast Provider Solutions Inc.

City/State: Hawthorne, NY

Category: Service/Trades

Department: Call Center

Union: No

Position: Full Time

Hours: Monday - Friday 8:30 am - 5pm

Shift: Day

Req #: 42316

Posted Date: Feb 18, 2025

Hiring Range: $19.78 - $24.88

Apply Now

External Applicant link (https://pm.healthcaresource.com/cs/wmc1/#/preApply/28583) Internal Applicant link

Job Details:

Job Summary:

A Call Center Representative is responsible for answering phone calls to the COVID Call Center or APS Service line Call Centers to meet the needs of patients regarding scheduling, updating/requesting pertinent information and act as a liaison in reporting any patient suggestions to management.

Responsibilities:

• Verifies and updates current patient information (demographic, financial, and clinical) in Cerner.

• Schedules future appointments based on procedure type, time requirements, and provider schedules.

• Answer incoming phone calls and make outbound phone calls, gathering information to route appropriately.

• Utilize triage system for all patient care related calls, in accordance with triage procedures.

• Work with practice staff to communicate patient requests and questions escalating when necessary to practice leadership

• Create correspondence to patients who failed to keep appointments in accordance with policy and provider request.

• Provide patient test results when appropriate and under the direction of the medical staff.

• Accept and directs deliveries of medical/office supplies and mail.

• Perform general office duties, such as document preparation, scanning, mailing, and filing.

• Maintains a professional appearance and a clean, safe environment.

• Respects patients by recognizing their rights; maintaining confidentiality.

• Utilizes technology, including specialized software as applicable, to maximize productivity.

• Develops and maintains electronic files as necessary.

• Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties.

• Other duties as assigned.

  Qualifications/Requirements:

Experience:

Minimum of one (1) year of call center and customer service experience preferred.

Education:

High school diploma or equivalent required. Associates degree from an accredited institution preferred.

Licenses / Certifications:

Other:

Bilingual (English/Spanish) candidates preferred, but not required. Proficiency in Microsoft Office (Outlook, Word, Excel, and Power Point).

About Us:

NorthEast Provider Solutions Inc.

Benefits:

We offer a comprehensive compensation and benefits package that includes:

• Health Insurance

• Dental

• Vision

• Retirement Savings Plan

• Flexible Savings Account

• Paid Time Off

• Holidays

• Tuition Reimbursement

  Apply Now

  External Applicant link (https://pm.healthcaresource.com/cs/wmc1/#/preApply/28583) Internal Applicant link

  Talent Community

  Search Jobs

  Hiring Events (https://wmchealthjobs.org/job-events-list/)