medical call center representative.

• hauppauge , new york

• posted september 5, 2024

job details

summary

• $20 - $21 per hour

• temp to perm

• high school

• category office and administrative support occupations

• referenceAB_4602262

job details

A Healthcare Clinic in Hauppauge, NY is hiring a Call Center Representative to join their growing team! We are seeking a reliable and professional individual looking for the next step in their Customer Service career in the healthcare field. We are looking for candidates with prior call center or customer service experience in a fast-paced environment. This position is Monday through Friday during the following shifts: 8:30am to 4:30pm OR 9am to 5pm. If you are interested, please today or send your resume to jenn.eng@randstadusa.com for immediate consideration!

salary: $20 - $21 per hour

shift: First

work hours: 9 AM - 5 PM

education: High School

Responsibilities

• Answer inbound calls from patients, healthcare providers, and other callers in a professional and courteous manner.

• Provide information on services, appointments, and general healthcare inquiries.

• Schedule, reschedule, and confirm patient appointments while following company protocols.

• Assist patients with billing inquiries, insurance verification, and payment processing.

• Handle patient complaints or concerns with empathy, escalating complex issues to appropriate departments when necessary.

• Document all interactions in the company's CRM system accurately and promptly.

• Adhere to HIPAA regulations and ensure the confidentiality of patient information.

• Maintain knowledge of healthcare services, medical terms, and insurance policies.

• Participate in ongoing training and development to stay updated on healthcare policies, procedures, and systems.

Skills

• Call Center Support

• Call Center

• Follow-up

• Active Listening

• Telephone Etiquette

• Empathy

• Interpersonal Sensitivity

• Adapting to Change

• CRM

• Typing Skills

• Basic Software Skills

• Basic Computer Skills

• Medical Secretary Duties

• Microsoft Office

• Phones

• Inbound Calls

• Spanish

• Verbal Communication

Qualifications

• Years of experience: 1 year

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

get in touch

we are here to help you with your questions.

JE

jennifer eng

• +1 631 427 1096 (tel:+1 631 427 1096)

• jenn.eng@randstadusa.com