This is a job for an CSR Supervisor position with the company located in Hattiesburg, MS area.

Job Summary: The Customer Service Representative Supervisor (CSR Supervisor) is considered a critical link between the bank and its customers and plays a vital role in the branch's success. A CSR Supervisor is responsible for providing exceptional customer service, including sales and service functions, and making qualified referrals in a fast paced, process driven team environment. The CSR Supervisor helps create, develop, and support a dynamic CSR team that maintains strong customer relationships by providing quality services that help customers achieve their financial dreams.

Responsibilities: Accurately processes transactions including deposits, night drop deposits, withdrawals, transfers, loan payments, official checks, money orders and credit card advances. Other duties include maintaining the branch cash limit, performing branch audits, and preparing branch reports. Adheres to the bank's Vision, Core Competencies and Moments of Truth while listening for referral opportunities and referring customers to the appropriate areas of the bank while coaching their team to do the same. Safeguard the bank's assets by efficiently operating a cash drawer and maintaining the vault while following the bank's policies and procedures and adhering to the Bank Operations Manual. Manages, develops, and supports their team on efficient operations and sales and service standards. Manages and trains the team to ensure each team member's skill development and career growth opportunities are achieved. Responsible for interviewing, coaching, and evaluating CSRs and reviewing CSR timecards.

Qualifications: High school graduate or GED. Working knowledge of computer software. High energy with strong interpersonal oral and written communication skills. Work in a team environment while following good judgement, tactfulness and time constraints while maintaining a professional manner.

Equal Opportunity Employer -- minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.