JOB REQUIREMENTS: Description About Us: At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge. Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values. Job Purpose: As a Service Director, you will oversee the delivery of exceptional service experiences, ensuring our customers\' needs are met with the highest standards of quality and efficiency. You will lead a team of service professionals, fostering a culture of continuous improvement and innovation. Your role is crucial in aligning service operations with the company\'s core values: Honor Commitments, Create Positive Experiences, Foster Lifelong Learning, Exhibit Pioneering Spirit, and Demonstrate Good Stewardship. Essential Duties and Responsibilities: Honor Commitments: Ensure Consistent Service Delivery: Develop and implement service standards and protocols to ensure consistency in service delivery. Monitor and evaluate service performance metrics to ensure compliance with service level agreements. Customer Issue Resolution: Oversee the resolution of customer issues and complaints in a timely and effective manner. Ensure the service team follows through on promises and commitments to customers. Create Positive Experiences: Customer Satisfaction: Develop strategies to enhance customer satisfaction and loyalty. Regularly gather and analyze customer feedback to improve service delivery. Team Engagement: Foster a positive work environment that encourages teamwork, open communication, and a customer-centric approach. Recognize and reward team members for exceptional service and customer care. Foster Lifelong Learning: Training and Development: Implement ongoing training programs to enhance the skills and knowledge of the service team. Encourage professional development and continuous learning within the team. Knowledge Sharing: Promote a culture of knowledge sharing and collaboration among team members. Organize regular workshops and training sessions to keep the team updated on industry trends and best practices. Exhibit Pioneering Spirit: Innovative Service Solutions: Identify and implement innovative solutions to improve service delivery and customer... For full info follow application link. Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/5C0CC98424A5480D