Are you a strategic thinker with a passion for driving client success?

ReSource Pro is seeking a dynamic Senior Operations Consultant - Transformation Services to join our team and play a pivotal role in delivering exceptional consulting services to our clients within Retail, MGU, and Carrier clients.

This is a remote role that can be based anywhere in the continental United States. A significant amount of your time will be spent travelling.

Your role:

As a Senior Operations Consultant, you'll be at the forefront of driving client revenue growth and profitability by leading mid to large-scale consulting engagements focused on strategic planning, operational improvements, and system project management.

Within 6 months you will:

• LeadClient Engagements: Spearheading strategic planning, operational improvement, and system project management initiatives for mid to large-scale clients.

• Effectively participate in the development and delivery of client consulting Proposals to include effective effort estimation, resource planning and pricing to meet Direct Management targets and pipeline management. 

• Effectively project manage the delivery of consulting engagements by utilizing project methodology and consulting playbooks/tools to support the delivery of our most complex integrated solutions

• Maximize Efficiency: Leveraging playbooks, project management tools, and insurance expertise to support client initiatives and drive revenue opportunities within our BPM practice.

• Building Trusted Partnerships: Cultivating strong relationships with clients and internal partners to provide relevant and actionable recommendations.

• Nurture client relationships to drive new and future revenue to include the use of ReSource Pro’s delegation services. Build trusted partner relationships to support future engagements. Proactively share knowledge gained during a consulting engagement with relevant internal teams to provide holistic client support

• Mentor and guide and developing junior team members to foster a high-performing consulting team.

  What you need to be successful...

• Bachelor's Degree: Business, Finance, Risk Management or other related area of study

• Lean Six Sigma Black belt or equivalent demonstrable experience.

• PMP certifies or 3+ years of business program management

• CISR, AINS, ARM, CIC, Licensed Agent, Agile Certified or Certified Insurance Operations Professional preferred.

• 10+ years of US Property & Casualty or Employee Benefits insurance operations experience required. 5+ years of experience across consulting lifecycle from contracting to discovery, analysis, execution and client management required, but prior Big 4 experience preferred5+ years of Lean process improvement experience or operations management experience in a service environment required.

• 3+ years in Business Process Outsourcing (BPO)

• 3+ years of Operations Management experience, accountable for team leadership and operational result.

  Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a remote position and the salary range for most locations for this role is $75,126-$127,083. The salary range may vary based on the specific geographic location in which the candidate resides.

  Benefits of Joining Our Team:

• 100% paid employee health insurance on Day 1.

• Eligible for all medical, dental, and vision benefits on Day 1.

• Generous PTO plan with paid holidays + floating holidays.

• Innovation focused work environment that promotes collaboration.

• Opportunity to contribute to the future of a growing, global organization.

  Your Interview Process… 

  To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via zoom. 

  The standard interview process includes: 

      1. Behavioral Interview with Talent Acquisition 

      2. Online talent assessment 

      3. Hiring Manager interview 

      4. Stakeholder interview 

  *Additional interview steps may be added depending on the position or if further evaluation is needed. 

  Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process. 

About ReSource Pro:

Focused exclusively on the insurance industry, ReSource Pro is a trusted strategic operations partner to insurance organizations seeking to increase their productivity and profitability. With a global team of more than 10,000 employees, ReSource Pro operates at the critical intersection of people, process, technology, and data to serve more than 1,800 clients across the carrier, broker, and MGA segments – consistently earning a +96% client retention rate for over a decade. It offers expert advisory services, proven business process management optimization and transformative data and technology solutions. For the 15th time since 2009, it was recognized in 2024 by Inc. 5000 as one of the fastest growing companies in the US. 

Equal Employment Opportunity Policy

ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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