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CVS Health Health Coach Consultant in Hartford, New Mexico

Job Description

At the 24-Hour Nurse Line the Health Coach Consultant utilizes a collaborative process of assessment, planning, implementation and evaluation, to engage, educate, and promote/influence members decisions related to achieving and maintaining optimal health status. Requires an RN with unrestricted active license. -Hours required: Start time will be between 7 am-11:00 am ET, every other weekend, 4 holidays per year. -The 24-Hour Nurse Line provides a telephone-based information and decision support program to eligible members. The Nurse will be responsible for the following: -Facilitates effective health care decision-making. -Improves the quality of care. -Improves member satisfaction with their health care plan. -Facilitates appropriate use of health care resources. -Provides up-to-date health care information to help facilitate members’ understanding of their health problems and possible options. -Provides assistance by clarifying available options for the member's particular health problem or issue. -Helps members actively and knowledgeably participate with their provider in their own health care decision-making. -Promotes healthy lifestyles to help lower personal health risks, preventing illness. -Awareness of the member’s available health and wellness programs, and makes referrals to these programs as appropriate. Ideal candidates will: - Have RN licensure in the state of office location. -Have 3+ years of clinical experience. -Have proficient keyboarding skills. -Enjoy working with computers and evolving technology, prefer online resources over printed documents. -Have telephone experience in the nursing field, especially telephone triage, emergency room, and/or urgent care experience. -Self-motivated. -Wants to work every other weekend, every Friday and 4 Holidays per year. -Are able to complete 6 weeks Mon-Fri orientation on a variable daytime schedule. -Applies a broad clinical experience to at times complex issues, ensuring a positive member experience. -Want to expand their knowledge base while applying excellent communication skills. -Are leaders of people and process improvement, and want to make a difference in people's lives. -Are seeking a challenging fast-paced office (and potentially work at home) position. -Do the right things for the right reason in all interactions.

Required Qualifications

-Active unrestricted RN compact state licensure. - 3+ years of clinical experience required, specifically in: Disease Management, Emergency Room, Critical Care, Medical/Surgical Care, Oncology.

COVID Requirements

COVID-19 Vaccination Requirement

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications

-1 year proficiency in Microsoft Office Suite (including Outlook and Microsoft Word)-Managed Care experience preferred. -Previous coaching experience preferred. -Model candidates have telephone triage nursing experience.


Associate Degree required. Bachelor's Degree or Equivalent 3+ years clinical experience preferred.

Business Overview

Bring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.