Description:

Our busy medical office is seeking a Patient Service Representative to join their growing team!

This is a fully On-site role. The individual hired must have to ability to work in both Farmington and Hartford, CT.

Specific job duties include:

• Meets and greets patients with a warm, friendly welcome and professional manner

• Registers patients upon arrival which includes: confirming demographic information; obtains insurance information for patient and partner (if applicable); enters information in Athena and Resource as well as Engaged MD

• Exits patient upon completion of appointment; collect co-pays or balances, schedules next appointment if indicated and completes charge entry processes

• Answers and triages phone calls in a timely and professional manner

• Maintains a strong rapport and open lines of communication with Virtual Assistants in the NP intake process.

• Seeks assistance from clinical and administrative team leadership to support provision of care and patient satisfaction

• Functions as liaison between patients and clinical providers via electronic medical record and emailing system

• Monitors physician schedules for accuracy according to the established template created in Athena, confirms pending appointments and evaluates cancelled or no shows (abandoned) appointments

• Daily clinical prep: understands and supports the clinical team needs, prints daily encounters, attaches paperwork required for morning monitoring; prepares encounter forms and required paperwork for new and returning patients

• Responsible to cover the Medical Records position for absences, vacations or any other requested time off. Travel may be required

• Maintains clinic reception area and monitor patient flow

• Understands the requirements associated with HIPAA and Confidentiality for all patients

Shift: Monday- Friday 7:30-4:30pm. Once permanent there may be occasional weekend work.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.