DESCRIPTION/RESPONSIBILITIES: Job Classification: Operations - Insurance Operations

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, youll unlock a motivating and impactful career - all while growing your skills and advancing your profession at one of the worlds leading financial services institutions!

Prudential's Group Insurance Onboarding Organization is seeking a dynamic and experienced professional to join our team as the Director, Onboarding - National Account Implementation and Enrollment who will be reporting to the Vice President of Onboarding. This role is crucial in ensuring the successful implementation and delivery of group insurance products to our National Account and Association market clients as well as successful enrollment material and system set up for all size customers. The incumbent is responsible for leading a team of National Account Implementation Managers who are accountable to onboard customers with Prudential. The incumbent will also be accountable for leading a small team of enrollment specialists supporting online enrollment case builds and material generation.

The current employee work arrangement for this position is dependent on the business preferences and your location, potentially requiring your on-site presence on occasion at a Prudential office.

What you can expect: * Lead and manage the National Accounts implementation team: provide guidance, support, and coaching to team members and peers. * Ownership of National Account Implementation process: Drive continuous improvement by identifying opportunities for process improvements and efficiencies, develop and implement best practices, tools and training to enhance the effectiveness and efficiency of the Implementation team. * Drive the right project management tools/disciplines and build consistency across Implementations for our brokers and customers. * Supports our sales team from a pre-sale and finalist perspective by developing our customer onboarding story in the marketplace. * Provides leadership, motivation, technical and risk management expertise, and drives employee engagement and talent development ensuring people are in the right roles, while fostering a sense of teamwork. success, and positive morale. * Attend customer meetings as needed during the Onboarding process, listens to customer call recordings to coach employees, identify best practices, and build better ways of working. * Anticipate needs of team and clients (internal and external) through strong working relationships and collaboration. * Development and implementation of appropriate business procedures for the unit, supports the design of the appropriate organizational structure and staffing models (including actual hiring, training, and retaining of associates), ensuring that the unit's structure and processes are properly aligned with business goals. * Collaborate and build a strong working relationship with internal business partners including, but not limited to; all levels of Sales and Account Management, Plan set up/Contracts, Underwriting, Claims, and Client Data Management. * Responsibility for coaching, development, and overall performance of the team. * Active participation and engagement in strategic projects and initiatives to drive efficiencies and improve customer experience metrics. * Effectively mobilizing resources to achieve intended result; establishing metrics to define, gauge progress and help drive and influence business decisions, process improvements and consistency. * Monitor and report on Implementation Results/progress: track and report on status of key clients, milestones, risks and monthly aggregate results. Provide updates to key stakeholder and progress on peak season cases. * Enrollment - Increase Group Insurances voluntary participation by providing educational enrollment materials, setting up enrollment sites (Selerix site) for customers and their employees and of ering administrative support services for customers through their enrollment periods.

Prudential welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply. We will consider strongly qualified candidates located anywhere in the US.

At Prudential, you can:

Take charge of your career. We equip and empower our employees to expand their skills and experience by using powerful learning, gigs, and job opportunities. We offer a suite of services such as on demand resources and networking to propel your career forward.

Were a global organization, full of outstandingly dedicated people who arent afraid to think differently, challenge the status quo and take sensible risks along the way. You will enjoy pushing boundaries as we build innovative technology that helps clients, customers and employees live their best lives. You will have access to leadership and learning opportunities and the resources needed to take your career in any direction. We will help you do your best work, offering flexibility, while delivering on our Purpose.

To find out more about our Total Reward package, see our Total Rewards Brochure. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

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Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $110,200.00 to $149,200.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.

PEOPLE WITH DISABILITIES: If you need an accommodation to complete the application process, which may include an assessment, please email accommodations.hw@prudential.com.

Please note that the above email is solely for individuals with d