Working Title: Client Services Assistant

State Role Title: Education Support Specialist II

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

College/Division: Student Academic Success and Enrollment Mgt

Department: 100177 - Office Of The Registrar

Pay Rate: Maximum Starting

Beginning Review Date: 06/03/2024

Specify Range or Amount: $41,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

About JMU:

James Madison University is a publicly funded university with a beautiful campus and a supportive community that is committed to preparing students for the future. The university offers excellent comprehensive benefits which include paid vacation, sick, parental, and community service leave in addition to 19 paid holidays a year; affordable health insurance; retirement through the Virginia Retirement System. We also offer a work-life balance and integration program, Balanced Dukes, that is designed to support the overall wellbeing of our employees and a Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU. Visit our Prospective Employee site to learn more about what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

The Office of the Registrar is accepting applications for a Client Services Assistant. The Client Services Assistant performs duties to support operations of the Office of the Registrar.

Duties and Responsibilities:

The successful candidate will serve as a vital team member for the Office of the Registrar by working with the Client Services Team to assist students with class enrollment, major/minor changes, enrollment/degree verifications, as well as transcript orders. Each member of the Client Services Team has normal day to day responsibilities, but is cross-trained in all deliverables to ensure stellar customer service. The Client Services Team provides customer service for the Registrar's Office by managing the office email, phone and customer service desk. Additional responsibilities include but are not limited advisor and plan changes, transcript issuance, verification processing, and enrollment processing.

Qualifications:

Competitive candidates must: * Have knowledge of and the ability to use computer hardware/software. * Be capable of interpreting and applying policies and procedures accurately. * Communicate effectively, both orally and in writing. * Have a strong customer service background with the general public. * Be capable of working effectively in a fast-paced environment independently and within a team. * Have experience managing and maintaining confidential records. * Have knowledge of policies and procedures in Higher Education would be beneficial.

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check. E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

Additional Posting Information:

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status. We promote access, inclusion a d diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality. Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.

"James Madison University is an equal opportunity employer committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status. We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality. "