Role: Customer Service Rep II

Duration: 6 month contract to hire

Description:

This client is a Technology Service Provider for the various school districts throughout Westchester and Rockland Counties. Currently they support the student and teacher technologies within 40+ school districts. In addition, they have a centralized support team that provides infrastructure, telecommunications, systems, and service desk support to their clients. Their current student information systems support group is looking to add to their current staff within three different groups. These individuals will be responsible with the following:

-Trains school district clerical personnel involved with data processing applications by explaining software applications and documentation using existing material.

-Provides information to user districts relating to preparation of data for submission to the Regional Information Center for processing.

-Resolves basic data application problems through telephone support and refers complex issues to higher staff.

-Conducts informal training sessions for school district clerical support staff to help them become proficient in on-line and/or micro applications.

-Monitors processing for user districts through the various data processing phases starting with receipt of request and culminating with the shipment of output to the districts.

-Participates as a team member on projects, under supervision of a higher ranking employee who establishes priorities and monitors progress toward project completion.

-Assists in identifying user concerns, problems, and suggestions and conveys information to appropriate Regional Information Center personnel.

-Promotes use of the various data processing services with all districts.

Skills:

application support, troubleshooting, customer service, help desk support, technical support

Top Skills Details:

application support,troubleshooting,customer service

Additional Skills & Qualifications:

• Graduation from high school or possession of a high school diploma and either: a) three (3) years of work experience in data processing operations and/or technical support or customer service related to data processing applications, or b) three (3) years of experience using an automated financial, human resources or student information system in a school district (such as: Finance Manager, Wincap, eSchool Data, eSchool Data, eSchool Plus, Infinite Campus, School Tools, Power School or Office 365) to perform work functions on a daily basis.

• SUBSTITUTION: Satisfactory completion of 30 college credits* may be substituted on a year for year basis for up to two (2) years of the work experience described above.

• SPECIAL REQUIREMENT FOR APPOINTMENT IN SCHOOL DISTRICTS: In accordance with the Safe Schools Against Violence in Education (SAVE) legislation, Chapter 180 of the Laws of 2000, and by the Regulations of the Commissioner of Education, candidates for appointment in school districts must obtain clearance for employment from the State Education Department prior to employment based upon a fingerprinting.

Experience Level:

Intermediate Level

Benefits Info:

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available may include the following:

Medical, dental& vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.