About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Sr. Product Manager, you will help drive innovation and product development for our UC&C portfolio. You will help create the strategy for new services and offerings within our Lumen Solutions for Zoom product portfolio. There will be ample opportunity to work with cross functional teams such as Marketing, IT, Sales, Service Delivery, and Support. The focus will be on helping to integrate Zoom with Lumen’s voice and infrastructure by building out new solutions that help grow our product portfolio. This position is a consulting-level professional responsible for managing the development and sales effort of complex product(s) from conception until delivery to optimize profit and meet marketing, financial and corporate growth objectives.

This is a fully remote position from anywhere in the US. If you live in the Broomfield, CO area and you prefer to work onsite or a hybrid schedule, we have an office there.

The Main Responsibilities

• Work with cross functional teams to create development requirements for integrating a world class SaaS application with Lumen’s voice and network infrastructure. This would include writing Epic’s, defining capabilities and outlining product features based on customer, operations and sales feedback.

• Ability to breakdown release notes, vendor documents and other product materials to understand the mechanics of the application.

• Lead training, office hours, technical sessions and other sales meetings to help educate and articulate the offering to internal or external participants.

• Help answer questions about the Lumen Solutions for Zoom Portfolio for Sales, Support and Service Delivery teams.

• Help to present the Lumen value prop and evangelize the Lumen Solution for Zoom portfolio to internal and external stakeholders.

• Develops metrics to gather data of market conditions and customer requirements to assess and recommend appropriate implementation or management of the solution.

• Works with Offer Management and Finance to review strategic deals and ensure that we are maximizing revenue and margins to aligns with corporate strategic directions.

• Prepares and presents business cases for new services/products with the portfolio.

• Contributes to the development of new processes and methods to help drive efficiencies and automation.

What We Look For in a Candidate

Required:

• Bachelor’s degree or equivalent education and related experience.

• 3+ years of experience as a Product Manager in the Telecommunications or Technology industries.

• Effective communication and project management skills.

• Critical thinking skills and the ability to look for creative ways to solve problems/challenges.

• Seeking candidate with understanding of complex product design and communications technologies.

• Natural leader that has the vision and the ability to illustrate tactics/strategy.

• Self-motivated individual that wants to learn new SaaS technologies and work in fast paced environment.

Preferred:

• Master’s degree.

• Knowledge or certification of Safe Agile methodology.

• Zoom Sales, Technical Sales or Customer Success Certified (ZSA, ZTSA or ZCSM certifications).

• Telecommunications/Technology experience or similar background working with SaaS applications.

• JIRA or JIRA Align experience.

• Exposure to Zoom’s Reseller or partner programs.

Legal Statements

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$80,510 - $107,340 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

$84,740 - $112,980 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

$88,980 - $118,630 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

$93,210 - $124,280 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com/)

Requisition #: 335887

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

80510

Salary Max :

124280

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Application Deadline

12/09/2024