Guest Relations/Concierge (10:00 AM - 6:00 PM, Monday through Friday) Full-Time Educational Requirements:

• Minimum of an associate degree required.

  Experience:

• Prior experience in admissions within healthcare facilities is preferred.

• Proficiency in typing is required.

  Location: Spring Creek Rehabilitation and Nursing Center, 1205 South 28th Street Harrisburg, PA 17111 Benefits of the Guest Relations/Concierge:

• Daily Pay Option! Your pay, when you need it! Get paid daily!

• Competitive Rates

• Comprehensive Benefits Package and 401k

• Core Benefits start the first day of the month following date of hire!

• PTO to include holidays, vacation, and sick time.

• Industry-leading orientation and training with ongoing management support

• Employee recognition through various awards and programs

• Career Advancement and Growth Opportunities

• A team-centered culture that supports our values of S.H.A.R.E. (Service, Honesty, Accountability, Respect, and Excellence)

• An employer who cares about YOU

  Spring Creek Rehabilitation and Nursing Center offers a dynamic work environment that cares about our staff's life goals. Come EXPERIENCE why we have HIGH Employee Retention Rates and Continuously Improved Survey Results! It's a NEW Day at Spring Creek and our survey results speak for themselves! Come take a tour and meet our Strong, Stable, Leadership Team! See for yourself the amazing changes at Spring Creek!

  Core Responsibilities:

• Collaborate with the Admissions team to assign rooms and prepare for resident admissions.

• As a Concierge, you will establish a warm, welcoming, and professional atmosphere.

• Provide orientation to new residents and their families, ensuring they are well-acquainted with the facility.

• Act as the primary contact to facilitate transitions, address inquiries, and resolve issues.

• Conduct routine visits with new residents during their initial week to ensure a seamless integration.

• Notify the internal team of new arrivals and complete admissions documentation.

• Schedule and coordinate baseline care plan meetings involving new residents, their families, and staff.

• Administer admission and discharge surveys to gather feedback and improve services.

• Perform morning rounds to ensure rooms are ready for incoming admissions.

• Conduct and coordinate facility tours for prospective residents and their families.

• Ensure the facility is always prepared for tours; report any concerns to the Administrator or relevant departments.

• Welcome residents returning from the hospital with personalized signs.

• Provide departing residents with a discharge gift and send well wishes or sympathy cards as appropriate.

• Generate reports related to referrals, vacancies, and census metrics as required.

• Answer incoming calls promptly: Courteously address inquiries from prospective and current residents with the utmost professionalism.

• Maintain a high level of phone etiquette, ensuring a positive and helpful experience for all callers.

• Use phone interactions to actively promote resident satisfaction and address concerns.

  Take pride in your career and join an organization where your talents will shine! Apply Today!

  Spring Creek Rehabilitation and Nursing Center is an equal opportunity employer and complies with applicable Federal, State, and Local civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, and protected veteran status.