Reference #: 4369660 THE POSITION The Department of Revenue is seeking a motivated professional for the position of Administrative Officer 3 to act as manager of the Inheritance Tax Customer Service Division. This position is responsible for directing the operations of the Inheritance Tax Customer Services Division's offices located throughout Pennsylvania. Advance your career with this exciting opportunity.

DESCRIPTION OF WORK In this role you will plan, organize, and direct customer service operations for the Customer Experience Center. You will help resolve operational issues to assist in maintaining bureau performance in order to meet goals and objectives.

The Manager is responsible for exercising broad supervision over technical and clerical personnel. Work includes reviewing and approving complex and unusual assignments and documents. This position reviews collection cases through the PaTH system, oversees and assigns collections as well as developing training on collection system, reviews and analyzes various local and departmental procedures, and recommends changes.

Additional details regarding the duties of this position may be found in the

Work Schedule and Additional Information: Full-time employment. Work hours are 8:00 am to 4:00 pm, Monday - Friday, with 30-minute lunch. Worksite location will be based upon the location of the selected candidate. Available worksites are: Dauphin: 320 Market St. SSQ Harrisburg PA 17128 Allegheny: 411 7th Avenue, Pittsburgh 15219 Philadelphia: 110 North 8th St. Suite 204 b Philadelphia 19107 Telework: You may have the opportunity to work from home (telework) part-time, depending on operational needs and progress in learning assigned tasks.  In order to telework, you must have a securely configured high-speed internet connection.  If you are unable to telework, you will have the option to report to work on-site. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.   REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS Minimum Experience and Training Requirements: One year as an Administrative Officer 2; or Four years of experience in progressively responsible and varied office management of staff work in public or private organization, including experience in personnel management budgeting or procurement; and such training as may have been gained through graduation from a four-year college or university; or Any equivalent combination of experience and training.

Additional Requirements: You must be able to perform essential job functions.

Preferred Criteria (not required): One year of general supervisory experience. Two years of experience working with PA tax laws, policies, and procedures. Experience with public speaking, communications, or facilitating training.

How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans: Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about empl yment preferences for veterans, go to  and click the Veterans' Preference tab or contact us at .

Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.