At AAA Central Penn, we exist for our members and will judge everything we do by how well it serves their needs. We also strive to provide the same high-quality care and support to our team members. Whether it is through our recognition programs, engagement opportunities, or* working as a team* to help better our community, we love what we do and want our team members to have FUN at work. We work hard to serve our members, but we also work hard to make sure our team members are taken care of and have an inclusive, open, and flexible work culture.

Team Member Focused Benefits

• Generous, front-loaded Paid Time Off (PTO); no need to wait until you've accrued PTO to take that summer vacation. 
• 1 personal day.
• 8 paid company holidays including Christmas Eve and New Year's Eve.
• Medical, Dental, and Vision benefits.
• Health Savings Account (with employer contribution) and Flexible Spending Account options. 
• 401(k) with up to 6% company matching, plus you are fully vested upon your first contribution.
• Life Insurance and Long Term Disability at no out of check cost to our team.
• Earn up to 3 extra PTO days a year for time spent volunteering in the community and attending AAA Cares events. 
• Tuition Reimbursement.
• Free AAA Premier Membership.
• Discounts and perks including travel, branch services, car batteries, and more! 

Job Purpose Summary:

The Administrative Assistant, Travel will provide support and assistance to the Management Team of the Travel department, playing a crucial role in ensuring smooth operations. Strong organizational skills, attention to detail, and proficiency in office software are essential to this position. The position's ability to communicate effectively and provide excellent customer service will contribute to the overall success of the Travel department.

Essential Functions:

• Assist Travel Management Team with day-to-day activities including organizing and maintaining calendars, correspondence, and records; schedule supplier appointments as well as arrange meetings and conferences; assist in deployment of pay for performance program.
• Communicate and/or coordinate with various individuals, departments, and groups.
• Coordinate all promotions/offers to support Travel Advisors and all Travel Department Incentives.
• Organize, schedule, and attend various meetings and events; arrange logistics as well as create and distribute meeting agendas and minutes. 
• Run, maintain, and update department reports, meeting agendas, project proposals, and other routine and non-routine correspondence clearly, and timely.
• Utilize, support, and update the AAA back-office accounting system and membership interface to ensure accuracy of data contained within.
• Engaging with members/clients in such a manner as to ensure we are "Totally Satisfying" or exceeding expectations.  
• Additional duties as assigned.

Knowledge, Skills, and Abilities:

• High school diploma or equivalent.
• Minimum of one year working retail knowledge or equivalent experience. 
• Excellent internal and external customer service skills with the ability to communicate, both verbally and in writing, with a professional, positive, flexible approach; demonstrated ability to interact well with all levels within the organization.
• Proven ability to work independently and with minimal supervision at a high level as well as part of a team-based culture.
• Demonstrated attention to detail with a hyper-focus on accuracy.
• Ability to handle multiple tasks and prioritize simultaneously; some with a high degree of sensitivity and confidentiality.
• Develop and maintain a working knowledge of the AAA products, services, preferred operating system, specialized department software, and MS Office applications as well as knowledge of preferred travel supplier and services provided by other departments with n AAA Central Penn.
• Accurate accounting, ability to calculate figures and amounts such as discounts, percentages, etc.