Vault Supervisor

WAGE: BASED ON EXPERIENCE HOURS: FULL TIME POSITION(S); MUST BE FLEXIBLE TO WORK ALL SHIFTS, WEEKENDS AND HOLIDAYS.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Monitor daily activities and communicate with the Director in both verbal and written form
• Provide superior customer service to both internal and external customers.
• Provide assistance and supervision to tellers as needed and/or required.
• Make sure all counts are accurate to ensure a smooth cage/vault operation.
• Perform vault inventory.
• Take accurate count of cards and dice and distribute to Floor Manager.
• Address cashier and/or customer concerns.
• Perform money fills to appropriate departments (Bingo, Poker, petty cash, etc.) as needed.
• Count POS (Point of Sale) and tips and verify both when needed.
• Distribute keys and record number and time of distribution.
• Distribute wallets to slot technicians, count and record time.
• Count money from poker and blackjack tournaments and make up envelopes with various winning amounts.
• Send chips out to appropriate tables and complete credits when needed.
• Print report for table closing inventory.
• Payout jackpots and verify W2G's & foreign taxable (1042S) information on a MTL, make correct copies and record Title 31 information.
• Complete daily time sheets and verify teller's sign-in times when needed.
• Credit POS and tip amounts to vault at shift's end.
• Exchange redemption window chips, checks, jackpots and slot ticket money for cash from vault.
• Distribute slot tickets to attendants.
• Supply redemption window and ticket redemption machine with both currency and coin and fill RBG 1 & 2 with coin and cash as needed.
• Pull tickets from ticket redemption machine to balance money and tickets.
• Pull money from RBG when needed.
• Perform maintenance on ticket redemption machine/RBG when break-downs occur and assist customers with shortages / fill ATM's as needed and balance out.
• Count out cashiers at end of shift.
• Count and balance vault at the end of each supervisor's shift.
• Run all money from count team (bill acceptors and tables), verify coin from count team and complete paperwork for accounting.
• Process weekly deposit.
• Balance redemption window and end of each day.
• Record daily tip deposits in vault book.
• Add up POS and tip record sheets.
• Complete all probationary and yearly reviews for tellers.
• Handle safety deposit boxes if requested by customer.
• Verify poker fill at closing.
• Verify 4K till and handle Bad Beat payout.
• Cash Checks for entertainment when necessary.
• In absence of count team, accept emergency coin and bill acceptor drops from slots and security.
• Inform customers what to do with forgotten slot tickets.
• Count full re-load bags and re-pack vault to impressed amounts.
• Complete exchanges at teller window throughout shift to maintain filled tills.
• Complete accurate counts of chips exchanged.
• Payout jackpots and re-add jackpot slips for accuracy.
• Maintain Title 31 sheet throughout the shift for transactions.
• Record stiff sheets for pits.

MINIMUM QUALIFICATIONS: *Education: *High School Diploma or GED. *Experience: *One year current Casino experience and previous Teller experience. Previous supervisory experience preferred. Excellent math skills to be able to handle large volumes of money. *Knowledge: *Must have knowledge of cage and casino policies and procedures. *Skills and Abilities: *Mus