Overview

Akima Data Management is currently seeking a System Administrator (mid-level) in Computer and Information Systems to join the team.

Responsibilities

• Operates an AWS GovCould hosting service with a collection of capabilities, tools, and services to provide a modern automated DevSecOps environment. The NBIS application is an enterprise mission system supporting personnel vetting.

• Provides quick and professional Tier 2 application support to include ticket triage, assignment, and resolution. Additionally, monitor system and service support trends and coordinate with existing Tier 1 and Tier 3 teams regularly to ensure efficient, timely, and accurate support.

• Coordinates with other Tier support teams to share information and create knowledge articles with the goal of resolving tickets efficiently at the lowest possible tier.

• Monitors NBIS and related applications using logs, dashboards, Tier support reports, and any other available sources to detect and react to events that effect usability, performance, and quality of the applications.

• Uses this information to find and report problems quickly, which will regulate the quantity of users impacted and service support tickets created.

• Monitors the application support process to ensure timelines are met.

Qualifications

• Bachelor's degree

• 5 years exp with Network/System Administration

• Cloud services experience (preferably AWS)

• Service desk ticketing system experience (ServiceNow preferred)

• Clearance Required: Secret

• IAT Level II certification (Typically Sec+)

• Must be within commuting distance to Hanover, MD

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).

Job: Information Technology

Travel: None

Organization: ADM - Akima Data Management

Clearance: SECRET

Work Type: Hybrid

Remote: No

ReqID: 2024-13112