Description/Job Summary

This position is responsible for tracking and collecting delinquencies for TPA (Third Party Administrators) accounts. This position will include delinquencies and audits. The incumbent works closely with the Collections Manager, Contributions Department, TPA Administrative office staff, Employers, District Council/Local Union Representatives, and Pension Fund Liaisons.

The incumbent works with minimal instruction/supervision and must be able to multitask and prioritize a wide variety of assignments. The incumbent will be the focal point for responsibilities as designated by the Collections Manager. The candidate must be well organized and exercise the ability to work independently and collaboratively.

Responsibilities/Duties

• Responsible for monitoring all Employer TPA Accounts

• Contact TPA regarding missing monthly work reports and non-payments

• Monitor Employer Payment Agreements for payment and current reports

• Sends monthly Delinquency Reports to District Councils

• Responsible for generating all collection letters to delinquent Employers

• Assists in the preparation of the Delinquency Report for Sub-Committee and BOT

• Responsible for the data entry of any hours not reported by the TPA

• Researches and balances all delinquent accounts

• Review of data files received from the TPA for delinquencies

• Reviews all monthly status reports from TPA

• Answer incoming calls from Employers and TPAs

• Provides good telephone skills in assisting members and Union Representatives

• Attends Local and TPA Committee Meetings via zoom

• Works closely with Attorneys, Auditors, and Pension Fund Liaisons on delinquency matters

• Will be responsible for updating all Employer demographic information

• Complete special projects as requested by supervisor

• Other duties as assigned

Required Skills

• Excellent customer service and written and oral communications skills

• Excellent time management, organization, and coordination skills

• Ability to juggle multiple responsibilities

• Display discretion and maintain confidentiality of information both internally and externally

• Function with a high level of attention to detail

• Skilled in the use of personal computers and general office software products

• Deliver basic problem solving and prioritization skills

• Ability to resolve problems independently

• Punctuality and good attendance required

• Professional appearance and demeanor required

• Foster teamwork and display a positive attitude

• Respectful of others in the workplace

• Exhibit productive mannerisms

Required Experience

• Computer literacy required

• Intermediate to advanced knowledge of Microsoft Word, Excel, Web Browser, and Email

Preferred Experience

• Prior experience processing TPA files preferred

• Prior benefits or pension office experience preferred

• Union experience preferred but not required

Required Education

• College level education and/or a minimum of (3) year's office experience to include accounting background

Details

• Normal office environment.

• Lifting of light boxes may be required in the course of organizing, scanning, and copying work in the office.

• Forty (40) hours constitutes the regular workweek. The workday consists of eight (8) hours with a half an hour (h) or one (1) hour unpaid lunch break. The office incorporates optional flex start times, which begin at 7:00 a.m. until 8:30 a.m. The office is open Monday through Friday from 7:00 a.m. to 5:00 p.m.

• Business casual dress code.

COMPENSATION LEVEL: Labor Grade 4