SCOPE: The QRT (Quality Response Team) Technician inspects and prepares manufactured products for customer delivery/shipment and demonstrates the functionality and operation of apparatus for customers and dealers during inspection. The QRT Technician will perform postproduction work and is responsible for ensuring that the accuracy of work completed meets customer requirements as well as Company requirements.

ESSENTIAL FUNCTIONS:

1. Act as advocate for our customers to ensure product conforms to requirements.
2. Provide daily support to customers and the delivery center.
3. Perform pre-delivery activities, including multi-point inspection of apparatus and functionality check of equipment.
4. Disassemble components and diagnose problems to determine the extent of repairs and parts needed.
5. Pre-assemble position, mount, and install any range of required fixtures, hardware, and accessories on units to meet specifications.
6. Test installed items as required, determine causes of failures, and reassemble or refit subassemblies where components are found to be faulty or improperly installed.
7. May be required to perform basic fabrication, cutting, material preparation, electrical work, paint touch-up, etc.
8. Document non-conformances and verify rework.
9. Requires active communication to production employees on customer expectations, workmanship standards, quality requirements, etc.
10. Consistently exercises discretion and judgment in the performance of the work.
11. Support all ISO requirements, including calibration, control of documents, control of records, control of non-conforming production, etc.
12. Actively participate in the continuous improvement of products and processes to better serve the customer and improve operations.
13. Utilize problem solving skills from identification through root cause resolution.
14. Be present to support Customer Inspections when they are outside of the standard work hours

TOOLS AND EQUIPMENT USED:

Tape measure, angle finder, stopwatch, magnetic yoke, air flow meter (CAFS), digital refractometer, calibrated containers, truck scales, Hand tools to include but not limited to power tools, saws, impact wrenches, stud welder, grinders, belt sander, drill press, tape measure templates, and heat gun. Overhead crane and fabrication equipment such as punch presses. Shears and Press Brakes.

POSITION EXPECTATIONS:

• SAFETY: Follow E-ONE General Health & Safety Rules, ensure safe operating conditions within area of responsibility, and notify coworkers and supervisors of hazardous acts and conditions. Proper use of PPE; use only defect-free equipment. Promote safety in the department. Use proper lifting techniques and overhead hoist when needed. Maintain clean and safe working environment in line with 5-S Philosophy. Participate in hazardous communication training and safety meetings.
• QUALITY: Responsible for the quality of work. This requires defect-free work and understanding of the requirements of the company's quality system as it pertains to job duties and responsibilities. Must be able to check work to ensure conformance to process control instructions, specifications, and quality standards. Identify and segregate non-conforming products. Identify the need for and assist in initiating and implementing corrective and preventive actions when appropriate.
• FLEXIBILITY: Able and willing to work in other areas as needed. Must be flexible in taking lunch and breaks when workflow requires. Willing to work additional hours, as necessary.
• INITIATIVE: Actively participate in continuous improvement of products and processes to better serve customers and improve the overall profitability of E-ONE. Actively seek out work in other areas when the current assignment is complete. Make suggestions for improving product quality, processes, safety, and company profitability.
• TEAMWORK: Positive working attitude toward other employees; be a team player. Work with others constructively and abide by company policies and procedures. Working together as a team for continuous improvement is vital to ensure the future of E-ONE and its employees. Teamwork will be required to be effective in daily production assignments as well as special improvement projects.
• CAREER DEVELOPMENT: Attend and participate in a variety of meetings, training programs, and task force groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specific level of knowledge pertaining to changes to equipment or process, new developments, requirements, procedures, and policies.
• LEADERSHIP: Lead the team, provide innovative thought leadership on strategies to grow market share, increase profitability, and meet long-term business goals.
• ACTION-ORIENTED: Enjoy working hard; is action-oriented and energetic; not fearful of acting with a minimum of planning; seize more opportunities than others.
• CONFLICT MANAGEMENT: Step up to conflicts, seeing them as opportunities; read situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation.
• DEALING WITH AMBIGUITY: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
• DRIVE FOR RESULTS: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

MINIMUM REQUIREMENTS:

• Must be able to interface with customer, therefore must have positive people skills
• Must possess advanced problem-solving skills from identification through root cause resolution
• Minimum 5 years' experience in the operation or maintenance of Fire Apparatus, or equivalent. Must have thorough product knowledge, including functional operation.
• Critical situations are common requiring superior judgment and consistency with company policy
• Knowledge of computer skills (Baan, MS Access, Data Entry, Word, Excel, and Outlook)
• Ability to effectively communicate and interact with customers and fellow employees, and ability to work in difficult situations. Proficient verbal and written communication skills.
• Knowledge of FAA and NFPA
• Required to obtain CDL license (Class A or B) (6 month max.)
• Attention to detail
• Strong Work Ethic
• Some travel may be required

PHYSICAL REQUIREMENTS:

1. Lift/Push/Pull- Exerting up to 40 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
2. Climbing- Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms.
3. Stooping- Bending body downward and forward by bending spine at the waist.
4. Kneeling- Bending legs at knee to come to a rest on knee or knees.
5. Crouching/Crawling/Reaching - Bending the body downward and forward by bending leg and spine. Moving about on hands and knees or hands and feet. Extending hand(s) and arm(s) in any direction.
6. Standing- Particularly for sustained periods of time.
7. Walking- Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
8. The worker is required to have visual acuity to perform an activity such as: operating machines such as lathes, drill presses, power saws and mills where the seeing job is at or within arm's reach; performing mechanical tasks of a non-repetitive nature such as carpenters, technicians, service people, plumbers, painters, mechanics, etc. The worker is required to have visual acuity to operate motor vehicles or heavy equipment
9. The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.

REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation, or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunities for minorities and women, for persons with disabilities, and for protected veterans.

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EOE/M/F/Vet/Disabled

Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly