If you've registered for our VIRTUAL HIRING EVENT on Thursday, September 12th, you've come to the right place!

* If you want to be considered for the Air Concierge/Guest Service Agent, Fueler, or LST/Ramp Agent positions, this application will be considered for them. Please specify in your interview which position(s) you are interested in. *

If you HAVEN'T registered for this event yet, please do so here: https://intsignup.indeed.com/interview/b29bbd47-1d35-4f9a-8d0f-67234950c58f

Now Hiring Seasonal Employees!

Offering Full-Time Seasonal Benefits

$1000 MONTHLY Housing Stipend

$1000 SIGN-ON BONUS

Air Concierge/Guest Service Agents meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members.

• Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures.

• Marshal incoming and departing general aviation aircraft in accordance with Company standards.

• Identify crewmembers, passengers, visitors and vendors in accordance with the Company’s security procedures.

• Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio.

• Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper.

• Resolve customer requests, questions and concerns regarding the Company’s services or products.

• Transport customers by vehicle to and from airport terminal and local hotels as needed.

• Escort crew and passengers to and from aircraft.

• Assist customers with loading and unloading baggage as needed.

• Assist with taking fuel orders, catering and ground transportation as needed.

• Assist crew or passengers with directions or recommendations for food, lodging, etc.

• Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets.

• Perform Signature Gold Cap Service if requested by customer.

• Contact customers by verbal or written communications thanking them for using Signature Flight Support.

• Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris.

• Assist Line Service Technicians and Customer Service Representatives as needed.

The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).

• Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear.

• Occasionally lift and/or move up to 40 pounds.

• Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety.

• Communicate clearly with peers, internal and external customers.

• Read and interpret documents such as safety rules and procedure manuals.

• Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume.

• Write routine reports and correspondence.

• Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships.

• Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Handle and prioritize multiple projects concurrently.

• Wear uniform and insignia as prescribed by the Company.

• Report to work in a regular and timely basis.

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, shift worked, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, and travel. The pay range for this position is $22.00 to $24.00 / hour.

A Line Service Technician (LST)/Ramp Agent is a customer service role responsible for a variety of duties that contribute towards safely providing requested services for general aviation aircraft, crews and passengers. An LST routinely operates ground service equipment and uses knowledge of the company’s policies and procedures to provide efficient and excellent service to customers and other guests to the fixed base operation (FBO).

Persons employed as an LST are expected to:

• Work as part of a team delivering safe and efficient aircraft services while providing a welcoming atmosphere to customers and other guests.

• Collaborate, cooperate and work closely with all coworkers, customers, clients, vendors, and aircraft crewmembers to ensure customer service needs are met. This includes ensuring efficient and accurate communication through various methods to accomplish operational tasks.

• Service aircraft as requested by management or customers, such as fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, delivering catering and towing.

• Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks, shuttles, etc.

• Offer, promote, sell and deliver general aviation services to crewmembers, customers and other guests.

• Maintain safe, clean and secure ramps and operations.

• Drive a shuttle vehicle with passengers and/or luggage and cargo.

• Load and unload luggage and other cargo into/out of aircraft and from/into the FBO or other location.

• Fuel handling including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation.

• Provide professional and friendly customer service while exhibiting a positive and helpful attitude, consideration and courtesy to everyone at all times.

• Understand, comply with and enforce all operational, safety, and customer service requirements for all aspects of the job.

• Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport.

• Create accurate records pertaining to time worked and activities and services performed.

• Abide by emergency response procedures when/if critical events occur.

• Recommend improvements to Signature’s standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel.

• Other duties as requested.

The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).

• Safely and accurately conduct flight line operations in accordance with established policies and procedures.

• Regular and reliable in-person and timely attendance for all shifts which may include nights, weekends and/or holidays as scheduled.

• This is a physical job. There is extensive and constant standing, walking, lifting, carrying, stretching, pinching, pushing, pulling, bending, crawling, climbing, twisting, etc.

• Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel.

• Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety.

• Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars.

• Must be able to safely and efficiently perform various functions (e.g., fueling, de-icing) from elevated heights.

• Ability to read, understand and follow all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like.

• Must work well as part of a team, get along with others, follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions.

• Ability to prioritize and perform multiple tasks simultaneously.

• Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality, and professionalism and always with a sense of cultural awareness and sensitivity.

• Independently and proactively (i) prepare for arriving/departing aircraft, (ii) identify and perform open job tasks; and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders.

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, shift worked, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, and travel. The pay range for this position is $24.00 to $26.00 / hour.

A Fueler is responsible for fueling and servicing of aircraft and the safe and efficient operations of equipment used in fueling operations.

• Perform fueling and de-fueling operations in a safe and efficient manner.

• Responsible for accurate accounting of fuel transactions.

• Perform de-icing functions as required.

• Maintain equipment in clean and functional condition.

• Ensure correct loading and balancing of fuel.

• Use fuel trucks, hydrant carts and stationary carts to fuel aircraft.

• Perform other duties as assigned

The following functions may be performed in variable weather and environmental conditions such as jet engine fumes, dust or jet engine noise. Must have ability to:

• Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.

• Regularly lift and/or move up to 100 pounds.

• Operate company vehicles in a safe manner.

• Add, subtract, multiply and divide and ability to perform mathematical functions with regard to weight, measurement and volume.

• Read, write and fluently speak and understand the English language.

• Wear uniform and insignia as prescribed by the Company.

• Report to work in a regular and timely basis.

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, shift worked, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, and travel. The pay range for this position is $24.00 to $26.00 / hour.

Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of the Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment.

To qualify for this position, applicants and those in the roles must have:

• High school diploma or general education degree (GED).

• Minimum of 18 years of age

• Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies.

• Must be legally authorized to work in the country of employment.

• Must possess strong interpersonal, oral and written communication skills.

• Must possess a valid state driver’s license.

• Previous customer service experience preferred.

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.

Signature Aviation is the world's largest Fixed Base Operators (FBO) network, with over 200 locations and 5,000 employees globally. This worldwide FBO network is home to essential business and private aviation support services, including refueling, hangarage, maintenance, repair and overhaul, and other world-class amenities with exceptional customer service. We are renowned for delivering an exceptional guest experience and seek like-minded team members to ensure that every interaction reflects our commitment to excellence and hospitality.