This is a Job Description for a Customer Service Specialist in Gulfport, Mississippi.

Summary:

Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that's counting on you. You'll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.

You'll have more than a job---you'll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you'll receive opportunities to volunteer and give back.  

Duties and Responsibilities: You will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that's the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.

Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments. Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules---don't worry, we will train you! Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate. Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs. Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results. Reschedule unserved accounts within 24 hours. Participate in quality assurance processes, programs, and initiatives. Safeguards customer's privacy and other proprietary information

Qualifications: Previous experience in Customer Service or Sales preferred. High School Diploma or equivalent required. Excellent interpersonal and communication skills. Basic computer skills in various software and web-based applications. Proficient in Microsoft Office. Strong attention to detail and follow through. Demonstrated ability to prioritize tasks and manage time efficiently.

Benefits:

Competitive earnings starting at $20 per hour. Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance. 401(k) plan with company match, employee stock purchase plan. Paid vacation, holidays, and sick leave. Employee discounts, tuition reimbursement, dependent scholarship awards. Industry leading, quality, comprehensive training program.

           Equal Opportunity/Affirmative Action Employer.