USNLX Ability Jobs

USNLX Ability Careers

Job Information

Robert Half Desktop Support Analyst in Greer, South Carolina

Description We are in search of a Desktop Support Analyst to join our team in Greer, South Carolina. This role is vital to our IT operations, providing support for a variety of technical issues, ranging from network connectivity to warehouse and manufacturing equipment issues. As a Desktop Support Analyst, you will work collaboratively with various teams and prioritize tasks to ensure efficient resolution of IT issues.

Responsibilities:

• Troubleshoot various technical issues including network connectivity, warehouse, and manufacturing equipment issues

• Identify recurring technical issues and implement solutions to enhance business productivity

• Collaborate with manufacturing engineering, application engineering, infrastructure engineering, and business teams to resolve high-impact incidents promptly

• Build relationships with various teams by understanding their workflows to provide effective technical assistance

• Prioritize tickets on IT Helpdesk ServiceNow to ensure timely updates and resolutions for local and remote users

• Conduct independent research, gather relevant data, and resolve issues using a data-driven approach

• Familiarize yourself with the technical aspects of manufacturing management/automation systems to support manufacturing processes

• Utilize skills in Microsoft, Active Directory, Computer Hardware, Deskside Support, and End User Training to effectively perform tasks and support users

• Ensure safe operation around high voltage manufacturing equipment.

Please note that this role offers a contract to hire employment opportunity. Requirements • Proficient in Microsoft Office Suite

• Experience with Active Directory

• Expertise in Computer Hardware maintenance and troubleshooting

• Proven ability in Deskside Support

• Ability to provide effective End User Training

• Excellent problem-solving skills

• Strong communication and interpersonal skills

• Ability to work independently and as part of a team

• Proven ability to meet deadlines and prioritize tasks

• Experience with IT ticketing systems

• Knowledge of network protocols and infrastructure

• Experience in customer support and service

• Willingness to stay updated on the latest technology and software updates

• Flexibility to work in shifts or provide on-call support if required

• Bachelor's degree in Information Technology, Computer Science, or related field is preferred. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .

DirectEmployers