Description

We are offering a contract to hire employment opportunity for a BILINGUAL Customer Service Representative in the water industry, located in Greenville, South Carolina. The role will primarily involve handling customer interactions and transactions, investigating and resolving complaints, and maintaining accurate account information.

Responsibilities:

• Respond to customer interactions via telephone, email, internet, or in person in a prompt, courteous, and accurate manner.

• Investigate and resolve customer complaints, reporting complex issues to the supervisor and ensuring timely follow-up as required.

• Perform cashiering tasks, such as setting up and balancing cash drawers, processing and posting payments to accounts, and updating account information.

• Process payments, receive monies, record transactions, balance cash, and forward revenues as appropriate.

• Develop rapport with internal and external customers, greet using a person’s name, and demonstrate account ownership.

• Research accounts, determine adjustments according to established rules and procedures, notify customers of deposits due and payment discrepancies as necessary, and post time extensions for payments.

• Utilize skills in Customer Service, Answering Inbound Calls, Professional Answering, Assisting Customers, and Computer Data Entry.

Requirements

• BILINGUAL (English and Spanish)

• Proficient in answering inbound calls in a professional manner.

• Demonstrated ability to assist customers effectively and efficiently.

• Skilled in computer data entry.

• Ability to professionally answer and handle customer inquiries.

• Excellent communication and interpersonal skills.

• Strong problem-solving skills and ability to handle customer complaints.

• Proficient in using various computer software, including CRM systems and call center software.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• Strong attention to detail and organizational skills.

• Ability to work in a team and maintain a positive working relationship with colleagues.

• Willingness to work in shifts, during weekends, and holidays if needed.

• High school diploma or equivalent; higher degree in a relevant discipline will be appreciated.

• Knowledge about the water industry will be an added advantage.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .