Technical Support Training Manager

Location:

Greensboro, NC, US, 27409

Position Type: Professional

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

Are you someone who enjoys the important technical side of the business? If yes, please continue to read more to learn about this exciting opportunity within our Uptime and Dealer Support organization.

We are excited to announce that we are hiring a Technical Support Training Manager at our Greensboro location. In this role, you will be responsible for developing and delivering comprehensive training programs for our internal network focusing on new product overview, continuous education, and new employee on-boarding. The role requires a blend of technical expertise and exceptional technical writing skills to create clear and effective training materials, including manuals, guides, and e-learning content.

Core Responsibilities:

•Design and develop training programs and materials tailored to various learning styles and skill levels as new products and features are released in the market.

•Create and update technical documentation on new solutions found, communicate solution to the team and document solutions to be used in AI searches

•Support the Technical Support Manager by creating and updating standard operating procedures and best practices for diagnostic procedures.

•Develop interactive e-learning modules and multimedia presentations.

•Conduct hands-on training sessions, workshops, and seminars for technicians, engineers, and other relevant personnel.

•Provide peer to peer and group training on heavy truck systems, diagnostics, and repair techniques.

•Assess training needs and adapt content to address specific challenges and skill gaps.

•Offer technical support and troubleshooting assistance during and after training sessions.

•Stay current with industry trends, new technologies, and best practices to ensure training content is relevant and up to date

•Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics.

•Adjust training approaches and materials based on feedback and evolving industry standards.

•Work closely with engineering, product development, and service departments to ensure training materials reflect the latest product updates and technical advancements.

•Collaborate with dealer trainers and subject matter experts to enhance training programs and content.

•Support the training requirements of Dealer Technical Support using Trucks Academy, external development schools, and seminars.

•Ensure all personnel maintains Master Tech Status

•Coordinate with all other internal and external departments/suppliers as necessary to ensure effective dealer technical diagnostics and service support.

•Actively participate in and drive where appropriate relevant business process and IT related projects.

•50% of your time may be required to help manage dealer technical support cases as needed

Who are you?

Critical Competencies:

•In-depth knowledge of heavy truck systems, components, and repair procedures. Proficiency in using diagnostic tools and equipment.

•Strong technical writing skills with experience creating clear, concise, and comprehensive documentation and training materials.

•Excellent verbal and written communication skills with the ability to convey complex technical information in an understandable manner.

•Experience in delivering training programs and presentations to diverse audiences.

•Strong organizational and adaptability skills with the talent to lead, prioritize and work effectively on multiple tasks in a fast-paced environment.

•Strong interpersonal skills within and outside the department.

•Strong oral and written communication skills.

•Ownership/Accountability

•Problem Solving/Decision Making

•Technical/Functional Expertise

•Concern for Order, Quality, and Accuracy

•External & Internal Relationships/Networking

•Innovative problem solving, research and analytical skills.

•Accuracy and timeliness in the performance of duties.

•High level of technical and business knowledge

•Progressive management practices to optimize performance of the overall team and individual team members.

•Lead with passion by valuing and respecting the opinions and ideas of others, show empathy and genuine care in all interactions, embrace diversity by engaging and including everyone at every level.

•Perform with purpose by articulating clear goals and expectations through open, authentic, and frequent communication/feedback. Empowering the team to take decisions and recognize successes and learn from mistakes. Prioritize and deliver results that make a difference to our employees and our customers.

•Transform with vision by looking for better ways and outcomes, embrace change and have a sustainability mindset

Education:

•You hold a bachelor’s degree in Mechanical Engineering or Electrical will be preferred

•You could also have an Associate Degree in Diesel/Automotive Technology with 5+ years’ experience in the related field.

You will also have experience with the following to be the best candidate:

•Automotive technical knowledge preferred in a combination with practical experience.

•5+ years’ experience in technical automotive industry

•Having good product knowledge and end-user application knowledge is an added advantage

•Proven track record supervising employees

What’s in it for you?

We are pleased to offer a solid package of compensation and benefits.  You will enjoy:  

• Competitive base pay

• Comprehensive medical, dental and vision insurance

• Generous PTO

• Tax deferred retirement plans, varied by business; 401(K) with company match

• Global organization with expansive career growth opportunities

• Volvo Group University for professional and personal development

• Workplace health/wellness and reimbursement programs

• On-campus fitness center and café

• Avid approach to Sustainability

• Culture with a passion for Diversity, Equity, and Inclusion for all

• We also offer an array of additional benefits and programs that make today’s challenging reality of combining work and personal life easier. We will gladly share this information and more at any time during the interviewing process or as part of your offer letter.

Ready for the next move?

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done.

Volvo Trucks, founded in Sweden in the late 1920s, is a brand centered around innovating for people – to make life easier, better, and safer. We are determined to lead the way towards a sustainable transport industry, in which we are equally determined for our customers to be successful and stay in the forefront.

By joining our North American Group Truck brands (Volvo & Mack) , you will be part of a global and diverse team, where we work with passion, we trust each other, and we embrace change to stay ahead. By working together, we can provide innovative solutions that add value over time and help us create the world we want to live in.

Job Category: Competence Development

Organization: Mack Trucks & Volvo Trucks

Travel Required: Occasional Travel

Requisition ID: 13496

View All Jobs (https://jobs.volvogroup.com/?locale=en_US)

Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

Nearest Major Market: Greensboro