Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit http://www.convatecgroup.com

Every day, our products improve the lives of millions of people around the world. We’re hugely proud of this, which is why we’re transforming our business to reach millions more. Join us on our journey to #ForeverCaring as a Manager - Customs and Trade Compliance, and you’ll drive progress that really means something.

Position Overview:

Serve as a Customs and Trade compliance subject matter expert for Convatec while helping develop, execute and monitor the overall customs and trade compliance program along with Customs & Trade Compliance leadership, and global customs team. This role will provide compliance guidance, training, and support to Convatec locations in key markets in regions of North America, Europe, Asia Pacific, and Latin America as needed to support the development of a standardized global customs program strategy based on best practices.

This role will lead corporate international customs and trade compliance projects and will be a primary or key corporate contact for import and export questions and international customs and trade matters of all kinds. A successful candidate will demonstrate commitment to excellence, integrity, and willingness to take ownership and accountability for results. Must be a self-starter who enjoys partnering across the organization, working with government agencies, learning new things, ability to research new areas of customs and trade compliance to support the organization, and have a “roll-up your sleeves” attitude.

Key Responsibilities

• Support Customs & Trade Compliance team in the strategic development, delivery, and execution of a standardized compliant international trade compliance program within Convatec based on best practices.

• Ensure import and export shipments conform to governmental rules and regulations by supporting customs activities in key markets and regions working with and developing relationships with appointed customs brokers, freight forwarders, manufacturing sites, warehouse, and distribution centers, global procurement team, transportation team, regulatory, etc.

• Support the strategic initiatives, system implementations, process standardization and optimization, and integration of trade compliance requirements in other departments process.

• Collaborate with other functions to evaluate and assess customs and trade compliance requirements, identify, and escalate if needed compliance risks and gaps, develop, and implement procedures, measure effectiveness, deliver training, etc.

• Ability to assess customs activities in global markets (Asia Pacific, Latin America, etc.) to develop and implement standardized internal trade compliance controls and procedures of imported and exported raw materials, finished medical device products, equipment, samples.

• Well-versed in up-to-date Incoterms rules and terms to provide internal guidance and training to help ensure clear understanding of roles and responsibilities from a customs perspective.

• Demonstrated ability to audit / prevent / manage root cause analysis and resolution of trade compliance issues with the ability to implement controls as needed.

• Create and provide periodic customs and trade compliance training to Convatec locations and functional groups.

• Assign / review global Harmonized Tariff Codes (HTS) Update / review SAP master data, Global Classification solution, customs broker database updates, etc.

• Experience with utilizing entry verification integrated system solution to automate and manage import entry data verification / audit, identifying errors and address findings for correction as they are identified.

• Identify opportunities to implement information technology tools that will automate the import and export compliance activities.

• Ability to perform manual audits of entry data utilizing broker data, customs and PGA agency data and address errors as identified and implement corrective actions to improve compliance and broker performance.

• Ability to stay up to date on emerging international customs and trade regulations to be able to determine impact for Convatec and effectively apply knowledge and educate stakeholders.

• Resolve issues and contribute to company performance by responding to changing product developments. Manufacturing network changes and distribution needs.

• Able to support wider customs and trade compliance team members as needed.

• Lead / facilitate projects as needed.

Dimensions:

Current operational responsibility covers all Convatec franchises for finished goods into USA, NL and UK. Role scope will expand to include raw material customs support for Convatec manufacturing sites and finished goods for key markets in all regions North America, Europe, Asia Pacific and Latin America.

Principle Contacts

Internal – Global transportation team, Regulatory, Global Procurement, Site Procurement, IT, Planning team and Legal / risk management.

External – Preferred Custom Brokers Management, Custom Legal council, Custom Consultants, Market Custom officials.

Travel Requirements

Position may involve some travel up to 10% of the time. Scope of travel could include domestic and overseas trips. Most trips will include overnight travel.

Languages

• Speaking: Yes English

• Writing/Reading: Yes English

Working Conditions

This position is a remote position. Office presence may be required at times for meetings, training, or other events.

Special Factors

Flexibility to support business needs across time zones will be required at times

Qualifications/Education:

• University degree in relevant field desired but not required with relevant trade compliance experience.

• Active customs broker license / certification required

Skills & Experience:

• Extensive experience in international customs and trade compliance regulations (import and export) directly managing compliance programs

• Customs experience and knowledge for multiple markets not just USA or alternatively has experience of knowing how and where to go to obtain answers for customs requirements for markets not known.

• Strong knowledge of international trade, import and export regulations for all modes of movement into and out of markets.

• Knowledge of HTS classification for global markets

• Experience working with a multi-national team with demonstrated ability to effectively communicate to a diverse audience, at multiple levels using a variety of formats, presentations, emails, leading meetings, face to face, etc.

• Possess significant analytical problem-solving ability. Demonstrated ability to analyze and interpret complex problems, incorporating data and information researched and gathered from a variety of sources.

• Demonstrated ability to define a strategy and translate it into actionable plans and then manage these plans through to implementation, execute.

• Able to promote and foster new ideas and strategies among internal and external parties / customers.

• Experience with Microsoft office applications (excel, word, PowerPoint, Access, Outlook)

• Ability to work on tight deadlines and discern priorities.

• Ability to work independently and collaboratively in groups with some manager direction, oversight, and guidance.

• Strong listening and influencing skills.

• Ability to research and self-educate in new or unfamiliar areas of global trade compliance needs.

• Ability to interpret, analyze and effectively present information.

• Ability to turn complex compliance requirements into scalable processes.

• Good verbal and written communication skills to be able to explain compliance requirements and risks to stakeholders outside of trade compliance.

• Able to proactively build and maintain relationships within a global organization.

Preferred Experience

• 8+ years extensive experience in international trade compliance regulations (import and export)

• Experience with Thomson Reuters OneSource Global Classification, Entry Verification, Import Management, or other similar trade automation solution systems.

• Knowledge and experience managing customs programs globally e.g., Free Trade Zones, Duty Drawback / Inward / Outward Processing, US / MX/ CA customs border process, etc.

• Experience in health care (medical device) industry

• Good working knowledge of SAP transactions and reports

Our products make a big difference every day. So will your contribution. The work you do will mean more, because it’ll make things better for your team, our business or our customers’ lives. It’ll inspire you to deliver to your very best. And we’ll be right behind you when you do.

This is a challenge more worthwhile.

This is work that’ll move you.

#LI-KM1

#LI-Remote

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@Convatec.com .

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

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