Job Title Business Development Specialist

About our company:

The Raymond Corporation is a division of the Toyota Industries Corporation. We empower you to do great work in a company with 100 years of success, innovation and growth. Our Associates are the foundation of our continued success. If you’re innovative and enjoy the thrill of making things happen - share our vision and grow with us.

About our team:

The iWAREHOUSE Inside Sales team partners with the iWAREHOUSE Regional Sales Managers and the local Solutions & Support Center’s (S&SCs) sales force to sell Technology to Core customer sites. Additionally, the team partners with S&SCs to support SCMNA and with RAMI teams to support National Accounts in the sale of technology products.

About the position:

The Business Development Specialist works with dealers and/or customers providing information, coordination, and processing of complex orders, tracking and delivery activities. This role may assist with resolving customer related issues or providing solutions.

• Responds to routine or non-routine dealer, national account and/or customer calls/visits or written inquiries that are associated with the sales of technology products or services.
• Develops and maintains rapport with customers and/or dealers and works to give them the best possible service.
• Processes orders, projects, and or events, including unique, high-volume orders, associated with technology product or service.
• Works with customers to evaluate needs and uses guidelines to explain and promote technology product/service features and alternatives that match dealer/customer needs.
• May work on and support special administrative projects/accounts that enhance customer satisfaction and encourage repeat business.
• Interfaces with internal and/or external customers in situations that often require high degrees of tact. Directs more difficult requests to appropriate individuals.
• Maintains database and/or records, files, correspondence, etc., with appropriate supporting material. Updates information as necessary.
• Provides support and advice to lower level, non-exempt employees.
• Regular and dependable on-time attendance at the employee’s worksite is an essential function of the position.
• Works under regular supervision from manager and/or more experienced staff.
• Follows specific procedures, policies and/or guidelines for decisions. Makes recommendations for changes to procedures/policies/guidelines as appropriate.

About you:

• Associate’s degree in business administration, analytics, marketing or related field required.
• 6 to 8 or years in customer service, sales or marketing is required.
• Knowledge of principles, practices and procedures related to business and sales.

It would be great if you had:

• Bachelor’s degree in business administration, analytics, marketing or related field.
• Experience in data analytics including SQL and/or Microsoft Excel formulas.
• Experience in the manufacturing/material handling industry.

About the total compensation package:

Salary - $58,000 - $70,000 per year. Compensation depends on the selected candidate’s education and experience.

Relocation – This position may qualify for relocation.

Benefits - We recognize the value of a comprehensive benefits program for our employees and work tirelessly to make sure our package meets the needs of our employees and their families. Eligible employees can elect and participate in a variety of benefits including:

• Vacation available on day 1
• 10 paid holidays
• Medical and Rx Plan options
• Dental and Vision Plan options
• Employee Assistance Program (EAP)
• Flexible Spending Accounts (FSA) for medical and dependent care
• Life Insurance and AD&D
• Short-Term and Long-Term Disability
• Accident, Critical Illness, and Indemnity Insurance
• ID Theft Protection
• Comprehensive 401(k) retirement plan with company match
• Profit Sharing Plan based on annual profitability
• Long-Term Care Insurance
• Vacation, Sick, & Volunteer Time
• Tuition Aid Program