This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4013706

Part-Time

Location

Conway East

Description

First Security Bank offers career opportunities for diverse, professional, and energetic individuals who foster a culture that values critical thinking, problem solving and who execute operational excellence.

Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the Apply Now link. *Data from resume cannot be downloaded into application. We invite you to view additional job opportunities at <https://www.fsbank.com/about/join-us/>.

SUMMARY

Under the supervision and guidance of assigned training personnel; accepts and processes transactions from the banks customers by personal contact, mail, and night deposit. Become knowledgeable in identifying customer needs, service accounts, explain financial products and help resolve customer issues. Cross train to perform retail banking specialist duties, such as opening new accounts, establishing direct deposit accounts, opening retirement accounts, and providing efficient and quality customer service.This position requires employees to work on-site.

QUALIFICATIONS \|EDUCATION \| EXPERIENCE \| SKILLS\ To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed within are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE:

Candidates must be at a minimum, 18 years of age.

High school diploma or general education degree (GED) required.

1 2 years post-secondary education and/or cash handling, customer service, relevant banking, or professional experience preferred.

Position will begin as a Retail Banker with intent to promote to Retail Banking Specialist as skills are mastered.

HOURS OF AVAILABILITY:\| Regularly Scheduled Hours/Week: \< 30 hours per week \| Tuesdayand Thursday 8:30am 5:30pm \| Friday 8:30am 6:00pm \| Saturday8:00am 12:00pm (typically 3per month) \|*Extended working hours may be required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Training consists of learning and developing the essential duties listed below:

1. Adhere to strict privacy regarding customer account information. Maintain customer confidence and protect bank operations by keeping information confidential.

2. Provide customers with exceptional customer service and execute operational excellence by; greeting every customer with a smile, maintaining eye contact, calling them by name, staying connected in conversation and letting them know they are appreciated.

3. Process deposits, withdrawals, cash advances, issue Cashiers Checks, and cash checks, securing proper identification and following retail policies and procedures. Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices. Identify counterfeit currency.

4. Visually review customer transactions verifying necessary information.

5. Count and balance cash using retail platform. Buy and sell currency from the vault as necessary, ensuring that the cash drawer limits are not exceeded. Scan all proof work through branch capture machine.

6. Receives mortgage, consumer, and other loan payments.

7. Ability to articulate effectively with customers by answering questions in person or on the telephone. Refer customers to other bank services as necessary. Ability to logically comprehend and execute detailed written or oral instructions.

8. Promote bank services and products following appropriate cross-selling procedures or directing clients to appropriate bank personnel. Refer customers to the proper department for issues that cannot be resolved at the retail line. Ability to read and interpret documents and write routine correspondence via MS Outlook.

9. Adhere to daily opening and closing procedures. Follow prescribed security and safety measures. Secure coins and currency in vault at closing ensuring that cash drawers and safes are locked in vault.

10. Maintain currency and coin supply as prescribed by bank policy. Manually count, verify, and strap currency. Process coins by selling to the vault in accordance with cash limit and coin policy. Lifting of coin and currency up to 50 pounds as needed. Balancing of coin machine as needed.

11. Assist with night deposits, mail deposits and ATM deposits as needed.

12. Complete Currency Transaction Report (CTR) and Suspicious Activity, Identity Theft, Red Flag (SIRF) as needed. Inform the Bank Secrecy Act Officer of any activities that appear to be suspicious, or that involve fraud, insider abuse and/or other activities where a SIRF should be considered as needed.

13. Inform Banking Center Manager and/or Retail Operation Manager of department activities and of any problems, concerns or outages exceeding \$50.00. Assist with resolving retail outage