The Opportunity

Delaware North Sportservice is hiring a part-time Dining Room Supervisor to join our team at 1919 Kitchen and Tap at Lambeau Field in Green Bay, Wisconsin. As a Dining Room Supervisor, you will be responsible for ensuring the highest levels of service is provided to our guests.

If you are looking for a hospitality role offering opportunity, and the potential to learn where your efforts are rewarded, apply now.

Pay

$18.00 - $18.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .

Benefits

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay

• Employee assistance program

• Training and development opportunities

• Employee discounts

• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

Responsibilities

• Supervises the activities of all associates assigned to floor; ensures that breaks occur in a timely manner

• Trains new and existing team members, under the direction of management

• Handles disciplinary matters and ensures quality employee performance

• Enforces and adheres to all unit and company alcohol service policies and procedures

• Ensures quality, accuracy, and timely delivery of food and beverage orders

• Assists team members with service and/or billing issues

• Verifies proper set-up, service, and cleaning of assigned area throughout shift

• Visits with guests to ensure satisfaction; promptly communicates any opportunities to management

• Analyzes and resolves all problems with employees, guests, client and the operation, with the assistance of management

• Performs opening and closing procedures

• Verifies all paperwork is complete and turned in at conclusion of shift

• Ensures all workstations, storerooms, bar, host stand, and dining areas remain clean, sanitized, safe and sufficiently stocked

• Maintains cleanliness and safety standards throughout the restaurant; follows and upholds all health codes and sanitation regulations

• Completes daily point-of-sale reports as requested by management

• Adheres to and enforces inventory and labor control measures; performs inventory counts as requested

• Performs other duties as assigned

Qualifications

• Must be at least 18 years old

• High School Diploma or GED required; Associates Degree in Food & Beverage or related field, preferred

• Minimum of 2-3 years' work experience in front-of-house restaurant or foodservice position, in a high-volume environment, required

• One-year supervisory experience in restaurant or service environment preferred

• Experience in credit card processing required

• Previous experience using computerized POS system required; previous experience with MICROS POS preferred

• Ability to obtain a City of Green Bay alcohol operator's license within 60 days of start date

Physical Requirements

• Ability to remain on feet for entire length of shift, constant standing, walking, bending, reaching and repetitive motions

• Ability to maneuver between tables and around corners

• Ability to lift, balance and move large food trays, weighing up to 50 lbs.

• Visual acuity and hearing sufficient to take orders and prepare bills

• Majority of time spent alternating between indoor, climate-controlled environment of restaurant and temperature fluctuations of warehouse and kitchen

Shift Details

Day shift

Evening shift

Holidays

Weekends

Overtime as needed

Who We Are

Delaware North operates concessions, premium dining, and restaurants at the Green Bay Packers' Lambeau Field and Titletown since 2012. At Titletown we manage The Turn, featuring Topgolf Swing Suites, and operate special events including seasonal sledding and ice skating.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.