Customer Experience Supervisor role includes overseeing employee performance, and updating organizational needs while providing guidance and support. You will look for areas for improvement and build common relationships between departments. The supervisor ensures that business objectives and operational plans are aligned. The supervisor must apply ALLO's core values through leadership and the development of employees.

RESPONSIBILITIES:

Review the job performance of your customer experience team to determine if they are following acceptable department metrics.

Cover team member performance with semi-annual performance reviews.

Create or expand performance improvement plans as needed and discuss salary increases.

Will take part in the hiring process for department staffing, by reviewing resumes, scheduling, and conducting interviews.

Practice ALLO's core values through an active commitment to positive and open behavior.

Support diverse perspectives while encouraging teamwork and collaboration.

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