Job Location - Merle Evans Center - Greeley, CO Salary Range - $16.69 - $25.03 Hourly Shift: Sunday - Wednesday 8:00 am - 7:00 pm Position Open Until Filled

North Range Behavioral Health believes no one should fight behavioral health challenges alone. Our experienced, well-trained team offers comprehensive services to help treat the whole person. No other behavioral health organization offers more programs and solutions for children, adults, and families. We collaborate closely with other community resources so our customers can experience seamless and compassionate care.

North Range Behavioral Health provides compassionate, comprehensive mental health and substance use disorder services to children youth, adults, and families across a wide spectrum of needs. We serve people with insurance, Health First Colorado (Medicaid), Medicare, CHP+, those without insurance, and those who prefer to pay out-of-pocket. Our prevention and education programs help support thriving, healthy families, and communities. We integrate clinical expertise, research, and the values and culture of our customers in our treatment and care. Our trauma-informed approaches are based on customer strengths and goals and on proven evidence-bas

North Range Behavioral Health provides a culture of continuous learning and development. We know that change is inevitable, creativity is vital, and success comes from adjusting sails together, with a hopeful and resilient heart

Vision Where Hope Begins and Change Is Possible

Mission North Range Behavioral Health provides compassionate, comprehensive care for people who face mental health and addiction challenges.

Values Customer First: We help our customers achieve recovery, every day. Compassion: We treat everyone with kindness, empathy, and dignity. Collaboration: We build strong relationships, internally and externally, to ensure effective care for our customers.

Qualifications The North Range Behavioral Health Office Support staff members are located at all North Range Behavioral Health sites and are typically the first line of contact for consumers. The focus is on providing first-rate customer service to consumers and other stakeholders who enter our system.

The Office Professional supports day-to-day operations by performing administrative tasks and ensuring high-quality customer service for clients and customers. The Office Specialist performs under limited supervision several administrative support tasks varying from basic to complex, with discretionary authority. Independently makes decisions that substantially impact operations within the designated program. Administratively handles comprehensive office operations.

Duties Performed: Welcomes visitors and clients at the front desk of the assigned program; screen, direct, and respond to incoming calls and inquiries with a high level of customer service. Act as liaison between providers, clients, and visitors; coordinate information between individuals, departments and/or outside agencies as directed; assist with problem resolution as required. Assist in contacting customers to obtain information to solve problems, errors, or complaints. Handle sensitive information with care and maintain confidentiality according to organizational standards. Support established administrative procedures; interpret and apply organization policies to work area; make recommendations to establish or reverse policies, systems, methods, and procedures. Record and organize client medical records using an electronic health record system. Accurately maintain client appointment calendars; schedule appointments and prioritize backfilling cancellations. Provide switchboard relief/coverage for others when necessary, including at other agency sites. Explain processes and procedures, forms, requirement changes, and fees to customers. Demonstrate fiscal responsibility by supporting the agency collection polici s and procedures; assure client understanding of service charges and fee changes. May work proactively with payor sources to ensure payment of services and/or request authorization before provision of services. Calculate variable fees for customer services based on a sliding fee scale dependent on established rules and/or guidelines. Research, compile, develop, analyze, and integrate statistical data and prepare related reports and correspondence; perform difficult research for special projects as assigned by supervisor. Receive hard copy and/or electronic documents; maintain records and/or inventory systems; perform routine record keeping; compile, research, process, and purge information and/or documents according to established rules and procedures... for full information follow application link.