Salary Range: $15.14 - $18.93 Hourly

Benefits: This position is benefits eligible. Please view our benefits guide here.

Job Summary: Guest Services Representatives are an integral part of the Recreation Division with the City of Greeley and are responsible for providing quality customer service to patrons of the Greeley Recreation facilities. This position assists with daily facility operations. Customer Service Representatives provide information to patrons regarding Recreation facilities, programs, services, and events. These positions must also process class and activity registrations, sell facility memberships, schedule facility rentals and work concessions. The position will work at Greeley Ice Haus.

This is a continuous posting and may be closed at any time.

Experience, Knowledge, Skills:

Minimum Requirements Current certification in CPR, First Aid, and AED or ability to obtain within 3 months of hire.

Preferred Spanish/English bilingual skills desired

Knowledge, Skills, and Abilities Knowledge of computer operations and use of software packages including Microsoft Office applications. Knowledge of the business and organizational structure of Colorado municipalities. Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal. Computer skills, including the ability to utilize Microsoft Office programs (i.e. Word, Excel, PowerPoint, Outlook, etc.) and learn and experiment with new software and systems. Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others. Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly. Organizational skills, including the ability to set and meet goals and deadlines, manage appointments, create schedules, coordinate and facilitate meetings, and make decisions. Ability to work under pressure, manage multiple concurrent and competing tasks and responsibilities, and adapt to changing priorities while maintaining personal effectiveness. Ability to prioritize work, meet deadlines, and stay on task when completing special projects and daily assignments. Ability to work independently with minimal supervision and reliable professional judgment, as well as collaboratively with a team to achieve desired results. Ability to maintain a strong work ethic, positive problem-solving attitude, and enthusiasm for the work performed. Ability to self-start and take initiative in completing daily tasks and special projects. Ability to focus on activities that have the greatest impact on meeting work commitments. Ability to establish and maintain partnerships with a variety of internal and external constituencies. Ability to communicate and work effectively with individuals from diverse backgrounds, cultures, and ages. Knowledge of customer service principles and best practices, including customer needs assessments, meeting quality service standards, and evaluating customer satisfaction Knowledge of incident response and handling methodologies Customer service skills, including the ability to actively listen, address customer needs, defuse tense situations, and maintain an open, flexible, and friendly demeanor

Essential Functions:

Customer Service Greets all patrons in a timely manner and inquire where and what they are doing in the facility to ensure safety. Delivers prompt and professional solutions to both external and internal customer inquiries through face-to-face, phone, and email interactions. Inquiries will focus on the services, programs, and activities offered by the facility, as well as the entire Culture, Parks and Recreation Department. Answers and transfers a high volume of telephone calls. Provides courteous service to patrons requiring program registr tions, facility bookings reservations, and daily use of the facility. Provides comprehensive tours of the facility to those who inquire. Provides quality customer service through the development of relationships with participants, community members, and various organizations. Participates in regular team meetings to ensure consistency is maintained throughout recreation facilities. Properly handles and prepares food according to safe serve guidelines. Assists in restocking supplies and proper sanitation procedures.

Technology and Risk Management Learns and uses recreation management software, RecTrac, for entry desk operations including membership sales, program registration, facility rentals, and point of sale services. Learns and uses Connect to Concepts for operations documentation. Assists with ensuring marketing materials, website, and social media sites are updated with accurate information. Follows and assists in the enforcement of risk management and emergency response training... for full information follow application link