Academic Operations Associate Bookmark this Posting Print Preview | Apply for this Job

Posting Details

Posting Detail Information

Posting Number S02704

Position Title Academic Operations Associate

Internal Position Title Academic Operations Associate

Department Engineering/Math/Phy Sci Div

Position Type Staff

Job Family Classified

Job Summary

College of Lake County is seeking an Academic Operations Associate to serve as the primary administrative support for both the Business and Social Sciences ( BSS ) and the Engineering, Math, and Physical Sciences ( EMPS ) Divisions. This role will support the leadership teams, staff, and faculty and is the primary contact for visitors to the Division offices. This position is under the supervision of the Academic Operations Manager, EMPS .

The individual will have the ability to work in an independent manner, interact and work effectively with college community, faculty, staff and students while maintaining strong working relationships.

This is a full time position scheduled between the hours of 8:00am – 4:30pm Monday – Friday, with flexible availability to meet the needs of the college during periods of peak business activity.

Why choose the College of Lake County for your next opportunity?

The College of Lake County ( CLC ) offers a competitive salary, excellent benefits that includes Blue Cross Blue Shield of Illinois health, Delta Dental and Superior Vision insurance plans, tuition support for employees and qualified family members, three retirement plans, disability, group and supplemental life insurance, health and dependent care flexible spending account plans, a compressed work week in the summer (Closed Fridays!!), generous vacation, sick and personal time off and 14 paid holidays each year. Some benefits will not be available for part-time employees (ex: health insurance).

CLC is a comprehensive community college located in northeastern Illinois committed to being an innovative educational institution providing life-changing paths for our students by offering exceptional learning experiences. CLC achieved a milestone in 2023 with its designation as a Leader College. This national recognition awarded by the Achieving the Dream Network is the result of improved student outcomes through the CLC’s relentless commitment to transformational change and the implementation of innovative practices within the student success model over the past few years.

CLC aspires to be a place where every student succeeds, every employee thrives, so that every business achieves and every community grows. Our mission is to be innovative and value-driven in supporting student success through developing and encouraging employees of all backgrounds on their journey toward achieving personal and professional growth.

Required Qualification(s)

• High school diploma or equivalent

• Minimum of two (2) years of related experience

• Excellent oral and written communication skills. Ability to multi-task and work under pressure.

• Ability to adapt to changing priorities and schedules. Ability to work with confidential information.

• Excellent customer service skills – in person, e-mail, phone, video, etc.

• Proficiency in MS Word, Excel, PowerPoint.

• Ability to utilize computer technology to access data, maintain records, generate reports and communicate with others (email).

• Ability to work in a highly collaborative environment.

• Proven ability to work effectively and constructively with persons of diverse cultures, language groups, and abilities; demonstrate sensitivity to and ability to work with the diverse academic, socioeconomic, cultural and ethnic backgrounds of community college students, faculty, and staff, including those with disabilities; establish and maintain effective working relationships with those contacted in the course of work.

  Desired Qualification(s)

• Knowledge of Student Management Systems (e.g. PeopleSoft/Workday)

• Previous office setting experience

• Office Career Certificate

• Bilingual (Spanish and English)

  Posting Date 06/17/2024

  Closing Date 07/02/2024

  Expected Start Date

  Special Instructions Summary

  Pay Rate $16.38/hour (This is FIRM)

  Full-Time/Part-Time Full-Time

  Location Grayslake

  Total Hours per week 40.00

  Work Schedule

This is a full time position schedule between the hours of 8:00am – 4:30pm Monday – Friday, with flexible availability to meet the needs of the college during periods of peak business activity.

Software Testing Required Excel, MS Word, Outlook

Interview Process Requirements None

EEO Statement

The College of Lake County is an equal opportunity employer and has a strong commitment to diversity. In that spirit, it seeks a broad spectrum of candidates including minorities, women and people with disabilities.

Summary of Essential Functions

Student /Customer Services- 45%

• Serve as the first point of contact for visitors, answer telephones, review inquiries, provide assistance, and positively represent the College and the EMPS and BSS divisions to students, faculty, administrators and the community. Responds to basic questions and routes referrals appropriately.

• Communicates with and provides updates to students, staff, and faculty as assigned, which includes but is not limited to, class cancellations, incomplete grade verifications, scheduling rooms for special requests, and other pertinent information.

• Promotes and advances a welcoming and safe environment by providing positive, friendly service to all students, staff and faculty via in person, e-mail and phone interactions.

Department Operations and Projects – 50%

• Ability to multitask with projects, phones, incoming visitors, faculty, and staff.

• Ensures assignment accuracy using attention to detail and effective communication.

• Prepares/sorts/routes a variety of divisional correspondence and instructional materials requested by department chairs and leadership teams, and/or staff.

• Updates and maintains division databases including but not limited to PeopleSoft and Outlook, division email inboxes, and faculty mailboxes.

• Assists and supports the divisional staff with a variety of assignments, including but not limited to assembling information for faculty forms, or other documents as needed.

• Schedules appointments as needed by administrative and professional staff.

• Tracks and maintains office supplies inventory.

• Responds to emergency situations adequately either on their own or by contacting supervisory personnel and/or the CLC Police Department.

• Uses discretion and knowledge of college and departmental policies and procedures throughout duties.

Other -5%

• Performs other related duties as assigned.

• Updates job knowledge by participating in Professional Development opportunities.

  Posting Specific Questions - supplemental questions

  Required fields are indicated with an asterisk (*).

• • Do you have a high school diploma or equivalent?

• Yes

• No

• • Do you have two (2) years of related work experience?

• Yes

• No

• • Are you proficient in Word, Excel and PowerPoint?

• Yes

• No

• • Do you have prior knowledge of PeopleSoft and Workday software?

• Yes

• No

• • Are you bilingual and proficient in Spanish and English?

• Yes

• No

  Applicant Documents

  Required Documents

• Resume

• Cover Letter

  Optional Documents

• Unofficial Transcript 1

• License/Certification