The Rapid is an award-winning public transit agency located in Grand Rapids, MI. Come join our team as a Transit Enforcement Officer!

The Rapid is looking for a Transit Enforcement Officer to join our team! The ideal candidate will be able to work a varied schedule (nights and weekend work may be required). Part Time Hours

Starting pay is $21.05 per hour*. *

Fringe Benefits: Health, dental, and vision insurance after 30 days, retirement plan with employer contribution, paid vacation and sick time that accrues after 30 days, gym membership reimbursement, onsite workout facilities

Position Summary:

This position is responsible for BRT fare Enforcement and is also charged with maintaining and protecting all Rapid customers, employees, agency facility assets, property and lost and found property from accidents, thefts, vandalism, illegal entry and alike. Responds to requests for emergency and non-emergency assistance in a professional manner. Observes and reports unsafe or irregular conditions while exercising sound judgment relative to all aspects of assigned duties protecting Rapid property. Provides high-quality customer service to customers while educating them on fare purchases, route operations and procedures. Issue warnings and/or citations to violators of fare policies in accordance with The Rapid policy. Applicants must be self-motivated, enthusiastic, and demonstrate good judgment. Individuals in this position will work a variable work schedule to include days, nights, weekend, and holiday hours of operation. The employee reports directly to and works under the general supervision of the Transit Enforcement Supervisor or other higher level team member. Supervision of others is not a responsibility of this class. Does related work as required.

ESSENTIAL FUNCTIONS

• Maintain the safety, security, and control of assigned Rapid buildings and property.
• Familiar with cultural differences in order to meet all different customer needs.
• Familiar with all emergency plans and be able to act upon them.
• Knowledge of The Rapid properties and routes.
• Represent The Rapid in the most professional, courteous manner.
• Highly familiar and adhere to all policies, procedures, and standards.
• Effectively handle any security and fare evasion-related incidents which may arise.
• Conduct required daily patrols and complete all required reports (daily and incident.)
• Control access to the building, monitor surveillance camera system for anything suspicious on Rapid property or near Rapid property, responsible of the key control systems.
• Alert Director of Security of anything suspicious and notify emergency services, when necessary.
• Maintain radio communication.
• Approach passengers and request proof of fare payment while riding the Laker Line, and educate passengers on the fare payment system.

```{=html}

``` - Assist with the operation of ticket vending machines when needed.

```{=html}

``` - Encourage fare compliance by providing a highly visible presence. - Exercise sound judgment to abuse of the self-service fare collection system. - Issue accurate, complete and legible citations to persons not complying with fare regulations. - Testify in adjudication proceedings when required. - Report and document observed or reported fare collection equipment malfunctions, observations of unusual occurrences and safety/security incidents. - Provide general assistance and information about using The Rapid network. - Cross-train and perform other duties as assigned.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified