Description

Stiles has been helping manufacturers nationwide increase their efficiency and productivity for more than 50 years. With world-class machinery backed by an experienced and responsive support team, extensive parts inventory, unique upgrade capabilities, and a nationally accredited education and training program, Stiles builds solutions around our customer’s needs.

We offer expertise in manufacturing a range of materials, including wood, plastics, composites, carbon fiber, glass, stone, and nonferrous metals. Our innovative concepts, new technologies, and outstanding service extend to aerospace, transportation, alternative energy, architecture and structural elements, furniture, retail fixtures, and other industries.

Stiles is headquartered in Grand Rapids, Michigan, and has regional offices in High Point, North Carolina; Bristol, Pennsylvania; Coppell, Texas; and Rancho Cucamonga, California.

Interested in joining the Stiles team? We offer our team members a generous benefit package, an opportunity for career advancement, and support in your career every step of the way!

SPECIFIC RESPONSIBILITIES:

• Work with Regional Service Manager and Regional Technical Support Specialist to coordinate service schedules for region including service calls, installations and demonstrations and training sessions

• Responsible for daily scheduling and transportation arrangements for all Stiles Service Representatives

• Prepare and distribute CSR’s and install packets to the Field Service Representatives prior to the installation

• Coordinate meeting with appropriate Service Department personnel and Sales Engineer prior to installation to ensure customer’s installation expectations are met

• Prepare and send pre-installation letters to customers

• Follow up with customers prior to installations to ensure pre-installation requirements are met

• Continual daily maintenance of region’s schedule

• Coordinate with all regions for effective and cost-efficient scheduling

• Communication link between FSR’s on loan to other regions and that region’s Regional Service Manager

• Enter completed CSR's and distribute for expensing

• Analyze CRS's and pass on information required by other groups. Take action on items related to the Service Region

• Coordinate with Product Groups for in-house service needs including work orders, demonstrations, training events, etc

• Handle specific activities unique to Regional offices as designated by supervisor

• Research, compile and analyze data for special projects; prepare routine reports and year-end sales comparison reports

• Analyze data from sales and review with regional Service Manager to determine long-term service needs within region

• Update SIS information

• Generate proposals for Service Contracts and other service work

• Maintain a minimum working knowledge of the standard products to a level that enables one to respond to service customers

• Respond to complaint sand requests for information

• Gain and maintain a working knowledge of computer systems.

• Special projects as the arise

EXPERIENCE REQUIRED:

Minimum of three years increasingly responsible secretarial and clerical experience.

EDUCATION REQUIRED:

Two-year college degree.

Qualifications

Behaviors

Preferred

• Dedicated: Devoted to a task or purpose with loyalty or integrity

• Team Player: Works well as a member of a group