The Clinical Operations and Improvement Team provides education and operational support for the implementation and sustainment of regulatory and clinical care standards. The RN Supervisor Telephone Triage supports and advances triage RNs to promote safe and efficient patient care through operational excellence.

Scope of work

Direct the activities of clinical staff within an assigned area and ensure the delivery of efficient, smooth patient flow and patient satisfaction.

Essential Functions

• Facilitate the delivery of safe, efficient, and timely patient care. Provide clinical care to patients as needed to support and facilitate smooth function, using the nursing process. Assure that a mechanism is in place to track and follow-up on diagnostic tests and referrals.

• Function as a customer advocate and provide ongoing communication with customers, staff, and multidisciplinary team regarding customer, staff, management and quality issues.

• Assume a leadership role and delegate appropriately to support staff to facilitate safe, quality patient care in a cost-effective manner.

• Conduct performance evaluations of staff, set goals with staff and work with staff to improve performance, as necessary.

• Facilitate a positive work environment which supports staff and encourages professional growth.

• Provide input into the budget, monitor monthly expenses and approve invoices as directed.

• Provide input into the development, implementation and evaluation of unit/department/division/service/goals and prioritize them so that they are consistent with patient care/administration needs.

• Participate in process improvement activities/research studies, outcomes management in area of accountability.

  How we will care for you, while you care for our patients

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here (https://careers.corewellhealth.org/us/en/benefits-new) .

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

  Qualifications

• Bachelor's Degree (BSN) in nursing Required.

• 2 years of recent, relevant clinical experience Required.

• MI Registered Nurse license Required.

• AHA or ARC Basic Life Support (BLS) Required.

Primary Location

SITE - Corewell Health Place - 100 Corewell Drive NW - Grand Rapids

Department Name

Clinical Operations and Improvement - CHMG West

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:00 a.m. - 5:00 p.m.

Days Worked

Monday - Friday

Weekend Frequency

N/A

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.