University of Michigan Health-West (Formally Metro Health) is looking for a Practice Manager  (Lowell)

In coordination with the site Medical Director, the Office Manager is accountable for the assessment, planning, implementation, budgeting, and evaluation of practice site activities to ensure efficient and effective operations. The Office Manager oversees the daily administration of the office operations including staffing, payroll, billing, collections, medical records, patient scheduling, and other general office activities to ensure the best patient care experience for every patient and their significant others. The Practice Manager 1 oversees a physician practice site in support of approximately 2 to 5 providers.

Requirements:

• Bachelor's degree in healthcare administration, business administration, nursing or closely related field and a minimum of 1 year experience in a physician practice setting and a minimum of 1 year of lead/supervisory experience.

OR

• Associate's degree in business or related field and a minimum of 3 years' experience in a physician practice setting and a minimum of 1 year of lead/supervisory experience.

OR

• High school Diploma and a minimum of 5 years' experience in a physician practice setting and a minimum of 1 year of lead/supervisory experience.
• Must possess technical and professional skills required for medical office management.
• Good organizational skills and ability to complete projects in an efficient and timely manner.
• Functional knowledge and experience with team dynamics and processes.
• Working knowledge of medical billing procedure and diagnostic codes.
• Working knowledge of computers and Practice Management information systems.
• Ability to work independently, meet deadlines and maintain regular attendance. Good oral and written communications skills. Ability to manage multiple requests and projects simultaneously. Ability to establish effective business relationships with customers.
• Good analytical and problem-solving skills.
• Professional, business-like appearance and demeanor.

Essential Functions & Responsibilities:

Manages the daily administration of the practice site to ensure effective and efficient operations. Works closely with site Medical Director on all operational issues and escalates issues as appropriate.

Manages support staff schedules and alternates as required to ensure adequate coverage to meet the operational need for the practice. May be required to perform support staff functions in the absence of designated staff. Works closely with the site Medial Director on provider scheduling to meet practice and patient needs. Ensures patient scheduling is aligned with provider coverage and adjusts appointments to meet the needs of the patient.

Monitors and approves the bi-weekly payroll including scheduling, tracking, coordinating, and approval of time off for site support staff and providers.

Interviews, hires, mentors, and evaluates practice site support staff. Places emphasis on staff growth, education, and development. Encourage a sense of cooperation and teamwork among all site team members. Oversees new hire training and orientation and assists with planning continuing education and in-service activities for site staff in conjunction with the Director of Practice Operations. Disciplines and discharges when necessary.

Acts as a resource for support staff to research and resolve sensitive patient issues. Follows established standards, documents events and coordinates with other department to ensure patient issues are resolved in a timely manner with compassion and professionalism.

In conju