This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12497096

Customer Service Representative\ Location: Cary, Illinois\ \ About Our Client:\ Accepting no less than the absolute best, our client has climbed to the top, gaining a reputation for both excellence and satisfaction. Working at this company will give you the opportunity to work with some of the top technical professionals in the industry who are bringing cutting-edge products to forefront. Offering results-driven people a place where they can truly make a difference on a daily basis, this is an opportunity you will not want to miss!\ \ Key Responsibilities:

• Providing top-tier customer service by assisting with sales, promotions, installations, and inquiries.
• Ensuring positive customer relations by resolving claims and complaints fairly and efficiently.
• Developing organization-wide initiatives to proactively inform and educate customers.
• Creating and implementing improvement plans based on customer survey feedback.
• Managing incoming customer calls, emails, and online inquiries professionally and efficiently.
• Processing orders, returns, and exchanges accurately and in a timely manner.
• Collaborating with sales and technical teams to provide accurate product and service information.
• Documenting and tracking customer interactions, issues, and resolutions in the CRM system.
• Identifying opportunities to improve customer experience and operational efficiency.
• Maintaining knowledge of company products, services, and policies to provide accurate information.
• Escalating complex customer issues to the appropriate department when necessary.
• Following up with customers to ensure satisfaction and resolution of concerns.
• Assisting with training new team members on customer service processes and best practices.

Qualifications:

• Minimum 2 years of customer service experience.
• Strong problem-solving and communication skills.
• Ability to multitask in a fast-paced environment.
• Excellent phone etiquette and active listening skills.
• Proficiency with CRM software and Microsoft Office Suite.
• Ability to work independently and collaboratively.
• Familiarity with consumer laws and customer rights is a plus.
• NO C2C CANDIDATES

\ Interested Candidates please apply on our website at https://jobs.jblresources.com.\ For more information about our services and great opportunities at JBL Resources, please visit our website: https://www.jblresources.com.\ JBL Resources is proud to have earned the reputation of being a premier provider of top talent professionals in the fields of engineering, human resources, logistics, operations, and supply chain management. As specialists in both permanent placement and contract services, our mission is to help companies and individuals become all they were created to be.\ **JBL is an Equal Opportunity Employer and E-Verify Company