Description OfficeTeam has a rewarding career opportunity for an articulate, highly-skilled Customer Service Representative in the growing Machinery Manufacturing industry. Do you love building solid customer relationships? Then this position may be for you. Expect this role to exist within a dynamic and fast-paced working environment. If you're looking for work in Grand Rapids, Michigan and can work a long-term temporary position, this could be the Customer Service Representative opportunity for you!

What you get to do every single day

• Receive and send written business correspondence

• Manage incoming telephone calls

• Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers

• Provide accurate, friendly customer service in a timely fashion

• Excellent verbal, written, and social skills

• 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

• Supportive, positive attitude with a detail oriented demeanour applied to all tasks

• Demonstrated ability to interact effectively with internal and external partners and clients/customers

• Solid understanding of customer service

• Microsoft Office experience preferred

• Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

• Customer service and office administrative skills

• Proven experience going the extra mile to solve complex customer inquiries via extensive research

• Ability to navigate multiple computer systems and applications

• Strong problem solving and analytical skills

If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today! Requirements Customer Service, MS Office TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .