JOB SUMMARY:   Under the general supervision of the Public Works Superintendent and the Public Services Superintendent, performs a variety of administrative assistance and clerical functions in support of the Public Services Department.

• [Answers telephones and assists customers in person. Responds to routine inquiries or complaints and directs complex issues to appropriate personnel.]{#isPasted}
• Prepares correspondence for Public Services Department administrators. Sorts and distributes mail, schedules appointments and provides other clerical support as necessary. 
• Assists in the development of Public Services Department informational publications and correspondence for the public. Processes requests for City records, including related ordinances, codes, and policies. Issues permits and licenses according to established procedures. 
• Receives inquiries from the public and other City employees, both by phone and in person; assists in providing information, exercising discretion and requiring an understanding of policies, procedures and/or situations relative to Public Services.
• Performs cash receipting and money handling duties efficiently and accurately, focusing on attention to detail, while utilizing a high standard of customer service.
• Assists in the establishment and maintenance of a comprehensive record-keeping system for the Department. Tracks usage, service, and maintenance activities for all buildings, equipment, and vehicles of the Department. Enters data and generates reports for various programs.
• Assists in the completion of required forms and generates related reports for a number of programs including recycling grants, salt usage, leaf pick-up, winter storms, cemetery operations, water and wastewater data for EGLE, and street maintenance and equipment data for MDOT. Ability to prepare documents that visually represent data from various reports.
• Attends meetings and records minutes as requested. Assists in the preparation of agendas, gathers information and assembles meeting packets. Issues required public notices, contacts attendees and arranges meeting facilities.
• Uses conflict resolution skills to assist in the management of relationships with various Public Services contractors or complaints from the general public.
• Performs various clerical duties assisting the Building Department, as needed.
• Assists in preparing department payroll for processing. Compiles and formats daily and weekly timesheets and submits to the Finance Department.
• Assists the Finance Department to perform account payable and receivable functions, and account analysis and reconciliation. Codes payables and acquires approvals. Prepares and codes service tickets for billing, and submits to the Finance Department for final invoicing. Tracks account statuses and conducts year-end follow-up.
• Assists in the preparation of Department budgets. Ability to write narratives, revise budget drafts, and perform budget expenditure tracking. 
• Maintains office supplies inventory, schedules and coordinates maintenance, and repair of office equipment.
• Assists in maintaining both automated and manual filing systems.
• Performs related work and assists with special projects, as required. Provides on-call duty, if necessary.