Lead Medical Assistant

Gloucester, MA (http://maps.google.com/maps?q=302+Washington+Street+Gloucester+MA+USA+01930)

Job Type

Full-time

Description

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional community healthcare delivery. Reporting to the Clinical Nurse Manager the Medical Assistant is responsible in assisting providers (physicians, NP, Behavioral health, nurses) with patient visits including administrative, clinical and laboratory duties. S(he) is expected to take a very active role within the team in terms of ongoing duties and in seeking constant improvement to the processes..

The Organization

North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. With a strong commitment to excellence, NSCH provides:

• Comprehensive primary care.

• Dental services.

• Behavioral health care.

• Care management.

• Pharmacy services.

• Substance abuse disorder treatment.

• Nurse care management.

• Insurance enrollment assistance.

NSCH operates service sites at Gloucester, Peabody, and Salem Family Health Centers, ensuring convenient access to care. Additionally, NSCH extends its reach through school-based health centers within the Salem and Peabody School Districts. NSCH collaborates with Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy for behavioral health services.

As a community-based safety net healthcare provider, NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities. We highly value the contributions of our team members and offer a wide range of perks and comprehensive benefits. These include health and wellness benefits, tuition reimbursement, loan forgiveness opportunities, and other appealing benefits.

We believe in supporting our employees from day one, and all eligible staff members can take advantage of these benefits right from the start of their employment at NSCH. We aim to foster a supportive and rewarding environment that empowers our team members to provide exceptional care to our communities.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly, and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Responsibilities:

Essential Functions:

• In collaboration with the RN Clinical Manager, manages vaccine inventory and organization of VIS as needed for patient care

• Under the guidance of the RN Clinical Manager, maintains updated inventory of Emergency Medications and supplies

• In collaboration with the RN Clinical Manager and Provider Scheduler, manages daily MA assignments and provides MA coverage as needed based on the needs of the sites

• Delegates and ensures site MAs complete tasks and assignments as assigned (i.e. cleaning and stocking of exam rooms, quality assurance tests, and other tasks as assigned)

• Assists in the on-boarding and training process for MAs

• Assures that all medical assistants have completed their competencies which are documented on the MA competency checklist

• Ensures all MA’s can independently perform all duties on the MA Competency Checklist

• Collaborates with RN Clinical Manager when an MA requires additional support with MA competencies

• Helps to facilitate and support team-based huddles

• Provides leadership and training in collaboration with site RN Clinical Managers and site Medical Directors for any site needs related to implementation of standard or new MA workflows

Administrative

• Provides outstanding customer service, both to internal and external customers

• Answers phone, emails, Teams, or EMR message as needed

• Contacts patients as needed, via letter, telephone or patient portal

• Schedules patients as needed

• HIPAA: Maintains integrity and completeness of medical record and patient confidentiality

• Scans, copies and faxes documents, as needed

• Prepares and writes letters for patients as approved by PCP

• Participates in team and site meetings

• Other assigned duties to support the patient care team

• Assists in the development of clinical policies and patient flow design, with particular attention to protocols around screening and risk stratification

• Completes or delegates all forms and paperwork from outside agencies, as appropriate, before sending to the Provider for review and signature

Clinical

• Screens patients according to established protocol including but not limited to height, weight, urine testing, hematocrits, vision testing, blood pressure, PHQ-9

• Prepares paperwork for referrals as needed

• Provides translation services as needed

• Sets up for procedures as listed under the MA competency checklist

• Obtains tests as delineated under the MA competency checklist

• Performs the tasks within the EMR as listed in the MA competency checklist

• Participates in the orders, hospital discharge and ER tracking

• Clean and stock exam rooms

• Perform quality assurance tests as necessary

• Maintain an inventory control system

• Maintain sterilization statistics

• Manages durable medical equipment requests.

• Assists with visiting nurse referrals and prior authorizations

• Reviews refill requests from pharmacy and patients based on medication refill protocol; reconciles patient medication lists and attaches pertinent information necessary for Provider to authorize the refill

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, but always within the scope of their license.

Customer Service

• Demonstrates an understanding of customer service principles

• Utilizes the principles of customer service when interacting with patients/clients, team members and staff from other departments

• Appropriately handles or?seeks?support?when?customer service breakdowns occur

Cultural Competence

• Utilizes an appreciation of and respect for diversity when interacting with patients/clients, team members and staff from other departments

• Responds appropriately or seeks support when confronted with cultural biases or conflicts

Leadership

• Models alignment with NSCHI’s mission and values

• Demonstrates teamwork and collaboration with colleagues

• Demonstrates a good working understanding of all the work required in order for his/her team to be successful and willing to undertake any task for the good of patients and fellow team members

• Actively participates in group activities, meetings and projects

Accountability

• Demonstrates a good working understanding of individual role and position?

• Acknowledges errors and mistakes, takes corrective actions and moves on?

• Demonstrates ability to follow through on commitments

Communication

• Demonstrates an ability to effectively communicate with team members and other staff?

• Engages in positive and productive communication

Requirements

• Graduate of a Medical Assistant program and/or two years’ experience in a community-based or ambulatory care setting.

• Completion or willingness to complete Basic Life Support training (CPR)

• Ability to work effectively as part of the team

• Willingness to be flexible about work assignments

• Strong interpersonal and communication skills

• Bilingual/bicultural especially Spanish or Portuguese a plus

• Current vaccination against pertussis and tetanus.

• Current vaccinations against Flu and COVID-19, unless a religious or medical exemption is granted. Employees who decline vaccination will be asked to wear a mask at work during Flu/COVID season to protect our vulnerable patients.

• Evening and weekend availability as assigned

• Completion of NSCH compliance trainings

This is an administrative job by nature but does require mobility and being able to commute from various offices and patient homes. Must be able to use a computer/laptop and phone in addition to the mobility.

As a health center, NSCH ensures that all employees comply with the annual requirements for vaccinations and health screenings. All employees must be vaccinated against COVID-19 as a condition of their employment unless they have been granted a religious or medical exception. Proof of COVID-19 vaccination must be provided, and prospective employees must be vaccinated before their first day of employment, submitting their vaccination record and pre-hire paperwork. If you need to request an exemption from the vaccine requirement or have any inquiries regarding this policy, please get in touch with the Human Resources Department at hr@nschi.org.

At North Shore Community Health, our commitment lies in fostering a diverse workforce. If you're enthusiastic about this position but feel that your previous experience aligns differently with every requirement in the job description, we still encourage you to apply! Your skills could be a great fit for this role or other opportunities within North Shore Community Health.

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm just thirty minutes outside Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Talent Acquisition Department

North Shore Community Health

TalentAcquisition@nschi.org