The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Loan Services team as:

Loan Services Representative

This opportunity may be perfect for you if you have experience in:

Working Collaboratively in a Call Center environment

Problem Solving and Excellent Customer Service Skills

Task Prioritization and Attention to Detail

About this position:

Responsible for a variety of clerical functions in the Loan Services area including: filing, updating systems, assembling documents, and providing customers with accurate, timely information. This position is in office.

This position can sit in either our Colonie or Glens Falls Office Locations:

Glens Falls, New York Headquarters

Colonie, New York Business Office*

*Please note all training for this position will be in Glens Falls, New York.

Responsibilities

Provide administrative assistance to Loan Services Department including: updating loan data for entry into computer system, assembling documentation for loans, delivering documents to internal customers, and ordering supplies.

Ensure loan files contain accurate documents with proper signatures, dates, and other relevant data according to Company policy, department procedures, and applicable government laws/regulations.

Check documents for proper vesting, legal descriptions, closing dates, and signatures.

Maintain new and paid loan files. Provide internal and external customers with appropriate documentation. Provide information or reports to meet government requirements as appropriate.

Perform variety of clerical duties requiring knowledge of department procedures. Use office computers for data input and other activities, and order reports as required.

Respond to internal and external customer inquiries regarding loan processing, documentation, and other loan information.

What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:

Education/Certifications

High School Diploma or equivalent required

1 year of office environment experience preferred

Skills/Knowledge

Proficient with Microsoft Office Suite including: Word, Excel, Outlook and PowerPoint

Strong communications skills, written and verbal; comfortable communicating with customers, co-workers, and management

Ability to manage multiple tasks, meet deadlines, and work cooperatively in team environment; attention to detail a must

Physical Demands:

Must be able to sit for prolonged periods of time and walk/stand for brief periods of time.

Must be able to repetitively use a telephone and computer mouse and keyboard.

Ability to lift/move up to 15 lbs.

What we will bring to the table:

We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:

Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays

Medical, Dental, and Vision Insurance and Flexible Spending Plan

Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership

Education and Tuition Reimbursement

Employee Assistance Program for our employees and their immediate family members

We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.

As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

The salary range for this position is $17.00 - $19.00 commensurate with experience and education.

Additional compensation may be earned through the Company’s annual bonus program, subject to individual and company performance.

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