Overview

Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the “bank”). Banc of California is one of the nation’s premier relationship-based business banks focused on providing banking and treasury management services to small-, middle-market, and venture-backed businesses. Banc of California offers a broad range of loan and deposit products and services through more than 70 full-service branches throughout California and in Denver, Colorado, and Durham, North Carolina, as well as full-stack payment processing solutions through its subsidiary, Deepstack Technologies. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.

JOB SUMMARY:

The Senior Teller is responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions. The role of a Senior Teller is to provide exceptional customer service and maintains knowledge of products, fees and stay current on bank offerings that will deepen a customer relationship. Incumbents in this position are typically more experienced tellers who can handle the full range of retail and commercial transactions. This position may have modest approval limits, so exercising good judgment and guidance to others is critical.

Responsibilities

• Accurately and efficiently process transactions (deposits, withdrawals, check cashing, ATM, night drop).

• Identify opportunities to refer new products and services to customers based on their financial goals.

• Answer questions and resolve customer concerns regarding services provided by the Bank.

• Reconciles GL debits and credits for a given location over a specified period of time.

• Vault and ATM balancing.

• Wire processing.

• Holds/Stop payments.

• Monthly certifications.

• Account research.

• Review and verify daily reports assigned by Branch Management.

• New Accounts back-up.

• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets.

• Assist with processing and scanning of daily teller work.

• Audit peer transactions

• Participate and contribute to the branch’s overall goals.

• Help with the training and onboarding of new team members.

• Perform other duties as assigned.

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation. If you require reasonable accommodation as part of the application process please contact Talent Acquisition Partner.

Qualifications

• Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Fair Housing Act (FHA), Home Mortgage Disclosure Act (HMDA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Bank Secrecy Act (BSA) in conjunction with the USA PATRIOT Act, Anti-Money Laundering (AML) and Customer Information Program (CIP), Right to Financial Privacy Act (RFPA, state and federal) and Community Reinvestment Act (CRA).

• Intermediate math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.

• Excellent knowledge of bank deposits, lending products, credit products, and services to open accounts.

• Relationship building, collaboration and teamwork.

• Intermediate experience, knowledge and training in all operational activities and terminology.

• Exceptional oral, written and interpersonal communication skills.

• Must exhibit a very professional and helpful attitude along with the ability to interact positively with customers and co-workers.

• Demonstrate ability to identify customer needs and implement an effective solution in a rapidly changing environment.

• Ability to work accurately with close attention to detail.

• Ability to maintain confidentiality of sensitive information.

• Ability to remain flexible in order to adapt to changes in the work environment.

• Ability to work with general supervision while performing duties.

• Ability to communicate with individuals utilizing a telephone; requires ability to hear and speak effectively on the telephone.

• High School Diploma or equivalent required.

• Work related experience should consist of an in-depth background in Bank Secrecy Act compliance and general banking skills. Bachelor’s degree preferred.

• 3+ years of retail banking experience in a financial services industry.

Salary Range: $40,000.00-$58,000.00 USD; Final salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with geographic/market data.

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Job Locations US-CA-Glendale

ID 2024-3785

Category Branch Administration/Customer Service

Type Regular Full-Time

Equal Opportunity Employer

PacWest Bancorp and its affiliates are fully committed to the principles of equal opportunity and diversity. We take pride in building a workplace culture where all employees feel supported and respected, and have equal access to career and development opportunities without regard to race, religion/creed, color, national origin, age, marital status, ancestry, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity/expression, sexual orientation, veteran status, physical or mental disability, medical condition, military status, genetic information, or any other characteristic protected by federal, state or local laws.