Description

Summary

The Patient Account Representative is a specialty position in our Eye Care Clinic that assists with both front desk as well as billing duties utilizing resources to enhance productivity and provide optimal customer satisfaction. The position reports to the Assistant Manager of Patient Accounts for the Midwestern University Eye Institute.

Essential Duties and Responsibilities

• Greet and direct patients and visitors

• Perform registration/check-in process, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, and obtaining necessary signatures

• Calculate and collect patient co-pays, deductible and outstanding balances according to patient’s insurance benefits

• Explain and provide financial policies and available resources for alternative payment arrangements to patients and their families

• Answer phones including scheduling appointments, registering patients, taking messages, routing calls to departments, and answering general inquires

• Reschedule and cancel appointments and communicate as needed with patients/families and providers

• Notify patients of co-payments, deductibles, co-insurance and collect outstanding balances during scheduling process when appropriate

• Provide positive patient interactions when speaking with patients, care providers, and others while on phones and in clinic

• Provide instructions prior to appointment as directed by provider

• Provide directions/maps, and parking instructions

• Monitoring and obtaining authorization

• Assist with scanning and A/R in both areas

• Secure and enter patient demographics, guardian and emergency contacts, guarantor, and insurance coverage information into the practice management system

• Update demographics when patient information changes

• Add appropriate patient notes into practice management system

• Verify insurance eligibility and benefits when necessary

• Use of a skip tracing service Correction of bad addresses Lexis Nexus as well as on the patient ledger

• Work in conjunction with the Assistant Manager of Patient Accounts and billing office, to help reach and maintain financial and accounts receivable goals for the clinic

• Back up for daily deposit

• Prepare account adjustments to be sure all information is attached for review.

• Extended evening hour rotation

• Other duties may be assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Qualifications

• The position requires strict compliance with all policies and procedures

• This position requires a significant amount of interaction with the public and many internal customers and therefore, the individual must be able to develop positive rapport effectively

• This position would require working evenings.

Education and/or Experience

High school diploma or GED and a minimum of 2 years experience working in a healthcare setting required. Experience working in a team environment with a high focus on customer service and the ability to maintain a professional demeanor in a fast paced environment, be detail oriented and promote a welcoming atmosphere is essential. Experience with claims submission, A/R follow up/collections, and interpreting patient ledgers.

Computer Skills

Computer proficiency in MS Office (Word, Excel, Outlook). The individual must have the ability to learn the Compulink Optometry Software Management System.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee must regularly use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Midwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The University has two campuses, one in Downers Grove, Illinois and the other in Glendale, Arizona. More than 6,000 full-time students are enrolled in graduate programs in osteopathic medicine, dentistry, pharmacy, physician assistant studies, physical therapy, occupational therapy, nurse anesthesia, cardiovascular perfusion, podiatry, optometry, clinical psychology, speech language pathology, biomedical sciences and veterinary medicine. Over 500 full-time faculty members and 400 staff members are dedicated to the education and development of our students in an environment that encourages learning, respect for all members of the health care team, service, interdisciplinary scholarly activity, and personal growth.

We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long term disability and pet insurance. We offer flexible spending accounts including healthcare reimbursement and child/dependent care account. We offer a work life balance with competitive time off package including paid holiday’s, sick/flex days, personal days and vacation days. We offer a 403(b) retirement plan, tuition reimbursement, child care subsidy reimbursement program, identity theft protection and an employee assistance program. Wellness is important to us and we offer a wellness facility on-site with a fully equipped fitness facility.

Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws, including 41 C.F.R. 60-1.4(a), 250.5(a), 300.5(a) and 741.5(a). Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/). Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.

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Qualifications

Education

Required

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)