15515BR

Title:

Patient Registration Associate

Department/Cost Center:

881 - Genesee Valley Family Medicine

Job Description:

Performs full range of duties related to processing patient information for visits which may include: reception, registration, charge capture and charge entry, appointment scheduling, medical records management and telephone management. Responsible for accurate and timely input of collected information into the hospital information systems. Maintains confidentiality of all patient accounts, appointments, medical records and inter-departmental issues. Focuses on displaying patient-family centered care, upholding the ICARE Values and Promise Standards.

Responsibilities include, but are not limited to:

• Greeting all patients and visitors with the highest level of professionalism; patient check in/check out; registration of all patients into information systems;

• High volume of telephone calls involving triage of phone calls to the appropriate person/department;

• Scheduling patients for appointments, tests, and procedures using hospital scheduling system;

• Collecting demographic information; insurance verification and pre-verification;

• Referring to financial counselor as needed; collecting co-payments;

• Recording all copayment collections by individual insurance codes, reconciling at the end of the day; obtaining referrals as needed;

• Provide general information to patients and their families as previously established within the department guidelines;

• Makes all necessary referrals; assist with the completion of various forms as requested by patients or staff;

• Performs general billing related functions; respond to patient/insurance billing questions; assist patients with completing private-pay insurance forms as capable.

Maintaining health information in Electronic Medical Record:

Responsibilities include, but are not limited to -

• Navigating throughout electronic medical record to locate pertinent information as it relates to the PRA role,

• Continuous oversight of task box,

• Sort and route all correspondence through EMR staff messaging to clinicians in a timely manner, create and send patient letters,

• Manage prescription refill processing and referral processing.

• Respond to patient My Chart messages within 24 hours.

Participates in staff meetings as integral member of collaborative team to improve efficient delivery of quality health care to patients. Makes recommendations and assists in implementing and evaluating those recommendations agreed upon by the staff.

Auto req ID:

15515BR

Job Requirements:

Qualifications:

• Education: High school diploma or GED; or equivalent experience.

• Experience: Previous medical office experience preferred.

• License/Certification Required: n/a

• Skills: Ability to use various hospital information systems (which may include HBOC, IDX, Imagecast, eRecord, CIS, Raintree, Quicklink, PC Easy, etc.); Microsoft Outlook, Word, Excel experience is highly recommended; ICD9/CPT coding is desirable.

Employment Status:

Full-Time

Hours/Week:

40 hours per week

Posting Title:

Medical Secretary / Pt Registration Assoc.

City:

Geneseo

Work Shift:

Days

Area of Interest:

Clerical

The Hospital is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by law.