Description

Under the supervision of the Otsego County Veterans Affairs Counselor/Veteran Service Officer (VSO), will assist by providing information for Otsego County Veterans and their dependents in obtaining Veteran Affairs benefits and through federal, state and local agencies. Prepare and submit claims, appeals and benefits per federal and state statues on behalf of Veterans and their dependents to the Department of Veteran Affairs (VA) and various Veteran organizations.

Salary $17.27 Hourly

Examples of Duties

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the duties, which the employee may be expected to perform. To perform this job successfully, an individual must be able to perform each essential function satisfactorily.

1. Assist veterans in completing Veterans Affairs (VA) healthcare enrollment forms, obtaining their DD214 military discharge and service medical records and medals.
2. Assists in ordering VA furnished headstones, grave markers, and flags.
3. Interviews veterans and/or their dependents to determine eligibility for benefits and services in the office and on-site event locations in Otsego County. Ability to lift and transfer office equipment and setup at various event locations each month.
4. Assists veterans and/or their dependents in completing and filing VA application claims for non-service connected pension, service connected compensation, death pension, dependency and indemnity compensation, medical care, loans, death benefits, insurance and education benefits. May assist in Department of Defense claims, survivor benefits and referrals.
5. Create and maintain various word and excel spreadsheets and collect data for reporting purposes.
6. Performs other duties as directed.

Typical Qualifications

The requirements listed below are representative of the knowledge, skills, abilities and minimum qualifications necessary to perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

High School Diploma and substantial college course work in sociology, psychology, business administration or closely related field. At least one year of full time work experience in the field of counseling or social work.

Service in the United States Armed Forces with an honorable discharge from the most recent period of service and successful completion of a United States Department of Veterans Affairs approved National VSO accreditation training program preferred.

The county, at its discretion, may consider an alternative combination of formal education and work experience.

Ability to display compassion, empathy, stability and patience while dealing with distressed individuals. Cope with difficult and/or emergency situations requiring immediate decisions.

Ability to establish and maintain effective working relationships with elected officials, administrators, department heads, county employees, professional contacts and the general public.

Ability to prepare comprehensive claim statements and communication skills, both orally and in writing.

Ability to understand and interpret detailed medical records.

Knowledge and comprehension of laws, rules and regulations regarding veteran's benefits.

Considerable typing skill in the use of office equipment and technology, including Microsoft Office applications, Excel, Adobe, county, federal applications and state grants.

Excellent organization and efficiency skills in assembling and analyzing data, preparing comprehensive statements and accurate reports.

As a condition of employment, an employee in this classification mus