Description:

• Provide technical support and troubleshooting for desktops, laptops, and peripherals

• Install, configure, and maintain operating systems (Windows) and software applications

• Manage network connectivity, including TCP/IP, VPN, and wireless connections

• Respond to help desk tickets and provide timely resolution to user issues

• Collaborate with other IT teams to resolve complex technical problems

• Follow established procedures for documenting and tracking support requests in ticketing system

• Communicate effectively with end-users to provide clear instructions and guidance

  o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:

  § Medical, dental & vision

  § Critical Illness, Accident, and Hospital

  § 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

  § Life Insurance (Voluntary Life & AD&D for the employee and dependents)

  § Short and long-term disability

  § Health Spending Account (HSA)

  § Transportation benefits

  § Employee Assistance Program

  § Accrued Sick time

Skills:

Desktop, Windows 10, Troubleshooting, Support, Customer service, Technical support, windows 11, Office 365, Mac, Help desk, Help desk support, Hardware, Active directory, Printers, Ticketing system, Outlook

Top Skills Details:

Desktop,Windows 10,Troubleshooting,Support,Customer service,Technical support,windows 11,Office 365,Mac,Help desk,Help desk support

Additional Skills & Qualifications:

• Knowledge of Windows operating systems (Windows 10 and 11) and macOS

• Experience providing desktop support in a corporate environment

• Troubleshooting hardware and software issues

• Excellent communication skills, both written and verbal

• Ability to work independently as well as part of a team

• Detail-oriented with strong problem-solving skills

Additional certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.