Maintenance Customer Service Manager - League City Campus - Offsite Clinics

Galveston, Texas, United States

New

Engineering, Crafts, Trades & Labor

UTMB Health

Requisition # 2405661

Minimum Qualifications:

Bachelor’s degree or recognized equivalent and five years related experience.

Assignment in healthcare facilities requires a Certified Healthcare Facility Manager (CHFM). Acceptance of other facility management certifications in lieu of CHFM will be at the discretion of the Associate Vice President of Property Services.

Assignment in non-healthcare facilities requires a Certified Educational Facilities Professional (CEFP) or Certified Healthcare Facility Manager (CHFM) or Certified Facilities Manager (CFM). Acceptance of other facility management certifications in lieu of CEFP or CHFM will be at the discretion of the Associate Vice President of Property Services.

If the selected candidate does not have a CHFM or CEFP upon hire, the candidate will be required to attain the certification within two years of the hire date. Progress will be measured by requiring the following at one year: completion (pass or fail) of a CHFM practice exam or participate in the EFP/CEFP preparation course. The employee will be required to have their CHFM or CEFP at or before two years after their hire date.

Job Description :

Responsible for providing leadership of collaborative efforts within Property Services (Physical Plant Maintenance Department). Provide leadership and coordinate the day-to-day activities of the Property Services Work Groups in their respective areas. Responsible for directing the efforts of semi-skilled, skilled, and journeyman level craftsmen in the maintenance and repair of specialized equipment and systems at UTMB. This position has major decision authority for equipment selection and installation methods on projects; from minor renovation/repairs in a business office to major construction of new healthcare, research and/or academic/business facilities.

Job Duties:

• Provides high-level leadership to create a successful working environment for the area maintenance employees in support of the business needs of UTMB and the departments on campus.

• Monitors the performance of personnel to achieve optimum efficiency in the maintenance of the UTMB facilities. Completes and presents staff performanceappraisals.

• Supports departmental goals to increase UTMB customer and employeesatisfaction.

• Aligns staff with workloads and schedules, which includes scheduled time off andmaintaining an acceptable/ availableworkforce.

• Collaborates with other Maintenance Customer Service Managers to optimize project scheduling and prioritization betweenareas.

• Develops close working relationships with strategic customers andpartners.

• Determines and recommends the most efficient and effective methods ofmakingrepairs.

• Provides technical expertise and leadership for the maintenance and repair ofcritical equipment in research, healthcare, academic and administrative facilities atUTMB.

• Keeps current with new technology and recommends changes to operating procedures, new equipment purchases, and related upgrades tosystems.

• Monitors the collection of and reviews equipment Preventive Maintenance reports andother pertinent data. Ensure that assigned Preventive Maintenance procedures are properly followed.

• Performs detailed inspections of operating equipment, personnel activities, and plantfacilities necessary. Identifies and addresses deficiencies in a timelymanner.

• Provides training to troubleshoot system problems, which could require following detailed operational and maintenance procedures and/or reading system blueprints.

• Provides leadership to ensure employees comply with UTMB’s high standards ofworkmanship andsafety.

• Informs appropriate personnel of unusual conditions, problems, ordeficiencies.

• Provides guidance and training to emergingleaders.

• Provides feedback to maintenance staff regarding performance issues andmaintain appropriate performancedocumentation.

• Mentors and provides guidance for maintenancestaff.

• Provides mediation and conflict resolution for workgroup and administers disciplinaryaction asnecessary.

• Serves as primary contact for the maintenance and repair of all facilities on campus andsome off-campussights.

• Responsible for posting vacancy information, conducting employment interviews, and conducting departmental orientation of newhires.

• Arranges for the procurement of materials and services by the propermethods.

• Attends staff and safety training meetings, plant operation, maintenance, and othertraining courses as required. Trains personnel on operation and maintenanceprocedures.

• Follows and supports the SOP’s and shift procedures established by the maintenanceand utilitydepartments.

• Oversees work area assignments to ensure schedules and budgets aremet.

• Develops, manages, and monitors maintenance performance contracts, maintenance budgets, and purchase servicecontracts.

• Prepares technical specifications for equipment repairs and replacementcontracts.

• Ensures maintenance programs are effectively integrated with Facilities Development, Planning, Environmental Health and Safety, Police, and other external UTMBdepartments.

• Participates in major capital project design, technical support, schedule planning, and final site inspections. Aids in the success of major capital projects from conception tocompletion.

• Monitors and provides information to support any institutional accreditation relatingto maintenance. Includes but not limited to JCAHO, AAALAC,etc.

• Benchmarks with others to develop “best practice” energy managementprograms.

• Analyzes building and equipment conditions and identifies deferred maintenance projects and scope. Provides project managementsupport.

• Provides detailed estimates and maintains cost control of major deferred maintenance projects.

• Helps maintain and update the Facilities Renewal Resource Model (FRRM) database forthe campus that reports to the University’s governingbody.

• Provides current contact information and actively participates in the Property Services leadership contact lists for nights, weekends, and holiday emergencies. Contact other leaders or maintenance technicians for response to emergencies as needed. Response may include resolution of issues by telephone but may require reporting to campus after normal workhours.

• Responds to calls and actively participates in support of Capital Projects working after normal hours as needed. May require a presence on campus during project work to ensure continuityof efforts and other leadershipsupport.

• Participates in disaster/hurricane preparedness i.e., E1a (On campus ride-out team) orE1b (Return to campus recoveryteam).

• Handles and maintains confidential documents andinformation.

• Identifies and adheres to the appropriate internal controls and reporting structure for the processes and provides mechanisms to monitor and enforcecompliance.

• Performs related duties as required

Working Environment/Location of Position:

Hospital (including a prison hospital), clinical, laboratory, academic, and/or office environments. May be exposed to occupational hazards such as communicable diseases and harmful chemicals. Some exposure to weather and physical hazards. Exposure to mechanical and electrical hazards and may be required to work in high locations or crawlspaces.

• Exposure to areas under construction.

• Usual working conditions found in craft shops and mechanical rooms.

• Exposure to adverse weather conditions or temperature extremes.

• Exposure to electrical/mechanical hazards.

• Proper safety and precaution must be closely observed when operating and repairing specialized equipment and systems.

• Climb ladders and stairways and work on building rooftops of high elevation.

• Work in confined spaces such as ceilings, under floor crawlspaces, and manholes.

• May be required to work extended hours or rotating shifts.

• BSL3, BSL3E, and BSL4 bio-containment level laboratories.

Other:

Specific job requirements or physical location of some positions allocated to this classification, may render this position security sensitive, and thereby subject to the provisions of Section 51.215, Texas Education Code. The successful candidate may be required to pass a Department of Justice security clearance.

Salary Range:

Actual salary commensurate with experience.

Work Schedule:

Monday through Friday, may be required to work extended hours or rotating shifts.

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.

Compensation