Computer User Service Specialist (Onsite) - ITS-Operations

Galveston, Texas, United States

New

Information Technology

UTMB Health

Requisition # 2404477

Minimum Qualifications:

Associate's degree or equivalent in related field and one-year related experience.

Preferred Qualifications :

• Desktop support experience on PC’s with Windows operating systems.Support experience with pagers and mobile devices.

Job Summary:

To advise and provide consultation, training, installation, and technical assistance to computer users regarding the effective use of computer resources.

Job Duties:

• Assist customers with IT related issues, troubleshooting issues.

• Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all PC/MAC hardware, software, and equipment to ensure optimal workstation performance.

• Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems.

• Assist with the installation, configuration, and ongoing usability of desktop, laptops, MACs, peripheral equipment and software within established standards and guidelines.

• Troubleshoot trouble tickets to resolve basic technical problems with desktop computing equipment.

• Provide customer assistance and troubleshooting with mobile devices.

• Assist with hardware troubleshooting on pagers.

• Adheres to internal controls and reporting structure.

Knowledge/Skills/Abilities:

• Strong customer service skills.

• Troubleshooting skills.

Work Schedule:

Monday through Friday, 8am-5pm and on call rotation. Some travel to other facilities may be needed.

Salary Range:

Actual salary commensurate with experience.

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.

Compensation