Provides support of primary operating and application software and hardware. Performs installs and upgrades of software, hardware, printers, fax machines, etc. Troubleshoots and remediates security issues found on workstations and file servers. Verifies daily file server backups are successful.

Reports to: Network Implementation Manager

Serves as key customer contact for inquiries and resolution of customer issues. Drag Edit Delete

Provides support for daily operation, inspection, and maintenance of computer equipment and software Drag Edit Delete

Monitors file server backups for successful completion. Troubleshoots and seeks assistance from appropriate personnel/vendors. Drag Edit Delete

Provides support to frequently used PC software, printers, along with PC troubleshooting. Drag Edit Delete

Performs PC installations and setup, software updates and installations. Drag Edit Delete

Analyzes and assesses interruptions in normal systems operations. Resolves problems or seeks assistance from the appropriate personnel or vendors, as needed. Drag Edit Delete

Performs installs and upgrades afterhours and on weekends as required. Drag Edit Delete

Updates and documents detailed information in ServiceNow on open calls and service requests. Drag Edit Delete

Assists and troubleshoots security/patch management issues for workstations and file servers. Drag Edit Delete

Properly disposes of computer equipment based on LifePoint standards. Drag Edit Delete

Troubleshoots, repairs and/or replaces defective desk phones and wireless phones. Drag Edit Delete

Provides support to users on basic voicemail issues. Drag Edit Delete

Supports help desk functions as needed Drag Edit Delete

Participates in On-Call Rotation schedule to include weekends, holidays and other necessary times.

Minimum Education High school diploma or equivalent - Required Drag Edit Delete

Minimum Education Associate’s degree in MIS - Preferred Drag Edit Delete

Required Skills Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Drag Edit Delete

Required Skills Licenses: Current Tennessee or State of Residence Drivers License with clean MVR A certification, MCP - Preferred. Drag Edit Delete

Minimum Work Experience Two (2) years related work experience - Required with High School level education - Preferred with Associates Degree in MIS

Job: *Corporate Communications

Organization: *HighPoint - Sumner Corporate Offices

Title: IS Operations Analyst

Location: Tennessee-Gallatin

Requisition ID: 7457-11576