Description

LEGENDS

Founded in 2008, Legends’ operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Legends IQ, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.

THE ROLE

The Beverage Manager is responsible for directing all activities of the beverage department

ESSENTIAL FUNCTIONS

• Oversee the flow of guests within the club by managing the reservations system and host team

• Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of tables.

• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and customers' concerns are addressed

• Oversee day to day operations including staff assignments, side-work supervision, inventory management and closing procedures including cash handling and POS reporting.

• Conduct pre-shift meetings to inform staff about daily features, VIP guests and reservations for that day

• Act as a sommelier by using wine and cocktail knowledge to make informed wine and beverage pairing recommendations

• Inspect dining and serving areas to ensure cleanliness and proper setup

• Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service

• Work with reception team to ensure all Special Occasion arrangements are delivered with ease (eg. Birthdays, Anniversaries, Honeymoons, etc.)

• Order or requisition supplies and equipment for tables and serving stations

• Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.

• Maintain positive client relations and anticipate guest needs and ensure guest service in accordance with Legends standards; investigate food quality and service complaints.

• Pro-actively deal with guest queries, advising guests on menus and beverage selections, ensure satisfaction with food and service, and if necessary respond to complaints in an expeditious manner

• Responsible for ensuring that all financial (invoices, reporting) and HR/Payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures

• Supervise general cleaning tasks using standard products as assigned to adhere to health standards.Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness

• Ensure a safe working and guest environment to reduce the risk of injury and accidents

• Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Excellent customer service

• Strong interpersonal skills; can effectively communicate and relate to all levels within and outside the organization; creates and builds positive and productive relationships

• Responds quickly and effectively to changing trends and circumstances; embraces change and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly

• Can manage people and resources to get projects completed; has a strong ability to multi-task and keep order.

• Ability to work independently and/or in a team environment

• Strong verbal and written communication skills

• Must have computer skills: Microsoft Word, Excel.

  QUALIFICATIONS

• High school diploma or equivalent.

• Certification or formal training in hospitality management, culinary arts, or a related field.

• Minimum 3-5 years of experience in a beverage management role within a fine dining or upscale restaurant environment.

• Proven track record of managing beverage programs, including wine, spirits, and cocktail creation.

• Must be able to work extended hours due to business requirements including late nights, weekends and holidays.

• Bachelor’s degree in hospitality management, business administration, or a related field.

• Advanced sommelier certification

• Bilingual in Spanish

PHYSICAL REQUIREMENTS

• Ability to stand, sit, use of hands to handle, or feel, reach with hands and arms

• Ability to lift and/ or move up to 25 pounds;

• Specific vision abilities required by this job include close vision and distance vision

WORKING CONDITIONS

• The noise level in the work environment is usually moderate.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

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